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  • Payment Methods
    Now there are 3 ways to pay for the purchased items on Global Hub site; 
    1) Paypal Express checkout : You are able to pay for the items through Pay pal after registering for Paypal website to have your own ID.
    2) Credit Card : It is the fastest and safest way to pay, Master Card and Visa and are now available to use at Qoo10 site.
    3) QAccount (Cash Balance): Cash Balance has same ability as cash in Qoo10.
  • Change payment method
    It is impossible to change payment method once you complete the order.
    Hence you need to cancel the order and re-order the items with preferred payment method.
    For cancellation of order, it has the automatic cancellation system after 5 working days hence you don’t need to cancel it separately.
  • How to withdraw the balance in Q-account?

    You can ask for the withdrawal from Qaccount to your personal bank account on My Qoo10 - Qaccount - Withdraw.
    It usually takes 2-3 working days to be reflected in your bank account.
    First, you need to register the bank info by clikcing my accoount and then input the amount and click on apply.
    (NOTE: credit card / paypal is not available to receive the amount.)

  • How and when are my settlements withdrawn into my personal account?

    You can withdraw settle amount in Q-account into your personal account in QSM> settlement> seller Qaccount.
    and deposit fee of S$0.3 will be charged for every withdrawal.
    (When withdrawing into foreign accounts for global sellers, remittance charge and other extra costs will be additionally charged.)

    Withdrawal date depends on account type and withdrawal requesting time as below.
    You can request withdrawal freely at any time you want.

  • Credit Card payment
    Qoo10 has started Credit card payment service. We only accept Visa and MasterCard. When you enter your payment information in 'Place your order' page, please select a 'Credit card' as a payment method and fill out the card information correctly.
    Once you complete the order process, the credit card will be processed within 90mins. Please do not leave screen on during processing.
    If your credit card is not set up for international use, please contact your credit card company to enable international transaction.
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