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Related FAQ - Following related FAQ will help you find the answer quickly.
You can ask for the withdrawal from Qaccount to your personal bank account on My Qoo10 - Qaccount - Withdraw.It usually takes 2-3 working days to be reflected in your bank account.First, you need to register the bank info by clikcing my accoount and then input the amount and click on apply.(NOTE: credit card / paypal is not available to receive the amount.)
You can withdraw settle amount in Q-account into your personal account in QSM> settlement> seller Qaccount. and deposit fee of S$0.3 will be charged for every withdrawal.(When withdrawing into foreign accounts for global sellers, remittance charge and other extra costs will be additionally charged.)
Withdrawal date depends on account type and withdrawal requesting time as below.You can request withdrawal freely at any time you want.
These are the reasons for shipping delay.
1. Payment deposit is not confirmed: If you have decided to pay be cash, you need to make the deposit after order is completed. Make sure the shipping status is 'payment pending'; Deposit may not be confirmed because the balance isn't equal.
2. Seller's delivery delay: The seller may have verified your order but delivery may be delayed because of shortage in stock, flooding of orders, etc. In this case, the shipping status is shown as 'on request'. If the 'on request' status lasts for a certain period of time, please contact the seller for the estimated shipping date.
3. Problem in delivery service: The product may have been shipped, but it may have been delayed due to delivery service company. You could check the delivery service company and their phone number on My Qoo10>Shopping List>. Please contact the delivery service company for their location, estimated arrival time, etc.
4. Wrong address: If the recepient's address is wrong or the recepient is absent, delivery may not be completed. Please contact the delivery service company or the seller for resend. Also, if you have not listed the color or size of the ordered product, shipping may be delayed. Therefore, please list your order informatino and address accurately.