Help >  FAQ >  Contents

Safe payment

Qoo10's Escrow Service

Payment is held by Qoo10 Escrow Service until buyer receives and approves the item. Qoo10 collects, holds and sends a buyer's money to a seller according to instruction agreed on by both the buyer and the seller.
Typically, once the buyer confirms the delivered items within 7 days, the escrow service of Qoo10 then sends the payment to the seller immediately. 

Related FAQ - Following related FAQ will help you find answer quickly.

Payment Methods
How do I get the receipt for the orders made?
How to withdraw the balance in Q-account?
How to purchase Gift Card?
/ 2 GO