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Help >  FAQ >  Order

  • How to check the completed orders (For registered members)

    In order for you to check your order made, sign in Qoo10 first with your Qoo10 ID(or email) and password.
    Then click the "my Qoo10" button(on the right top of the page) and "Shopping List" button.
    If you click the cart number, you are able to check the order number and detail information of your orders.

  • How to post the inquires to the seller?

    The contact information for each seller is available on corresponding pages.

    You can ask a question about your purchased items or items you are interested in.

     

    If you check seller information at the top side of the page, or scroll down the item page to the bottom, you can see "Question" or "Inquire to the seller" under Q&A board.

     

    And if you click the button, it will redirect you to the page where you post the question to the seller.

     

    History of your inquiries can be viewed at my inquiriy page in My Gmarket.

  • How do I get the receipt for the orders made?

    Qoo10 provides the receipt to the customer for orders made.

    If you want to print out the receipt kindly go to "My Qoo10" (on the top right of the page) > Shopping list > Click "receipt" under the cart no. Then you are able to check or print out the receipt.

  • How to search the items

    Use the following methods to search for items.
    1) To use the category navigation tool - Use the item category located on top of the Qoo10 page and select by categories of main, 1st sub, and 2nd sub categories from the list. This is the method that is most widely used.

    2) To use the keyword-Type a keyword to search by in the search engine tool located on the top of the page and a list of related items will be presented.

    3) To use the item code number or item name (G Code) - Enter a item code number or item name into the search engine tool, if available, to easily display the item(s).

  • Saving wish list
    You can save your wish list that you want to find quickly in the future. You can also add or remove items from your list as often as you like.
    To add items to your wish list, click on "Add to Wish List" from any item page. 
    You are able to check added lists on My Qoo10.
  • How to check the completed orders(For guest accounts)

    In order for you to check your order made, email address and the password upon ordering are mandatorily required to sign in Qoo10.

    Please be aware that if you could not remember email or password, it is impossible to check order you have made.

    After signing in Qoo10, click the ‘My Qoo10’ button (on the right top of the page) and ‘Shopping List’ button.

    If you click the cart number, you are able to check the order number and detailed information of your orders.

     

     

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