It is impossible to change payment method once you complete the order.You need to cancel the order and re-order the items with preferred payment method.For cancellation of order, it has the automatic cancellation system after 5 working days hence you don’t need to cancel it separately.
Qoo10 provides the receipt to the customer for orders made.If you want to print out the receipt kindly go to My Qoo10 > Recent orders > Click Purchase Description next to the cart no. Then you are able to check or print out the receipt.Please note that printing receipt is only availabe at PC version.
You can ask for the withdrawal from Qaccount to your personal bank account on My Qoo10 - Qaccount - Withdraw.It usually takes 2-3 working days to be reflected in your bank account.First, you need to register the bank info by clikcing my account and then input the amount and click on apply.※ Withdrawal is only available at PC / desktop version.
Qoo10's Escrow Service
Payment is held by Qoo10 Escrow Service until buyer receives and approves the item. Qoo10 collects, holds and sends a buyer's money to a seller according to instruction agreed on by both the buyer and the seller.Typically, once the buyer confirms the delivered items within 7 days, the escrow service of Qoo10 then sends the payment to the seller immediately.