You can cancel the order immediately if the status is Shipping requested.If Shipping is scheduled, seller will check cancel request and notify you cancel or shipping. Go to My Qoo10Click [Cancel] button under order status. After submitting the cancellation, we'll send you a confirmation message to Qpost and e-mail address on your account.You can also confirm that the order was cancelled by visiting My Qoo10. If you see the order in the Refunded section, it was successfully cancelled.If your order shipped directly from a seller and cannot be modified, you should wait the item to be delivered and request return to seller. For more information on how to contact the seller, go to Contact sellers directly.
You can return items you ordered on Qoo10.com. Please note that you can claim return within 7 days from delivered date.When you return an item, you may see different return options depending on the seller, item, or reason for return.Please note that only unharmed and unused items can be returned, and you need an original packing box and labeling. Go to My Qoo10 ▶ Recent Orders ▶ Check item name and Click Return/Exchange button under order status ▶ Select claim type Select Reason of return ▶ If claim reason is seller's responsibility, attach file which shows delivered item (defected item, misdelivered) ▶ Click ContinueCheck refund amount and notification regarding refund and Click Submit for Return or exchange.After you've followed the prompts in the My Qoo10 above and seller approves the return :Prepare your package for returnPack your item securely, inserting memo of your order number. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Please use the shipping method where the tracking is available only to avoid any lost mail by the normal mail.Please provide seller the receipt and tracking number within 5 working days from approval.If seller arranges return pickup, please wait for contact from courier service and arrange pickup date and place
You can ask for the withdrawal from Qaccount to your personal bank account on My Qoo10 - Qaccount - Withdraw.It usually takes 2-3 working days to be reflected in your bank account.First, you need to register the bank info by clicking my account.Then put the amount of withdrawal and click on Apply. ※ Withdrawal is impossible at mobile application. Please log in at desktop mode of Qoo10 Global using internet browser.
1) Credit Card If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the billing cycle of your credit card company.Many credit card companies have stated in their terms and conditions that they have the right to take few weeks to credit your account with a refunded amount.Even if your credit card company charged you the fund, you don't have to worry about the refund. Your credit card company will deduct it from next billing cycle.(If you have an online account for that credit card, you might see the refunded amount reflected, but it may still be be processing.)2) Paypal Express CheckoutPayPal credits the refund according to how the original payment was made. If you have used a credit card, PayPal credits to your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. ※Refunds to credit cards can take up to 30 days to appear on your statement.※ Important: For paypal and credit card, if the refund is delayed after 60days of making a payment, you will get the refund to your Qaccount.3) Bank TransferWhether you have used the Qoo10-Protected Cash Transfer, Real time Cash transfer via ebanking or Qaccount as payment method, your money will be refunded into cash balance of Q-account.Once the money is refunded to your Q-account, you can do shopping with your balance in Qaccount for ypur next purchase.If you want to withdraw the fund in Q-account, go to My Qoo10 ▶ Q-account ▶ Q-money ▶ Withdraw to transfer the balance from Q-account into your personal bank account. (It may take 2~3 working days)