Q&A board

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Q & A Lists
Item Question & Answer
★ Tayo  Pororo ★ Tayo bed sheet and Tayo pillow cover / Pororo bed sheet and Pororo pillow cover (Gi
★ Tayo Pororo ★ Tayo bed sheet and Tayo pillow cover / Pororo bed sheet and Pororo pillow cover (Gi
Item Q&A
  • Question : Inquiry for the item from 262****Mar 03, 2020

    Hi,

    What size and measurements are the bed covers?

    Thank you,

    Rick

    GBUnited Kingdom

    Answer : [Re] Inquiry for the item from 262****

    Hi,
    It's 120cm x 65cm.
    Best regards,
    Choi

★pororo ★powerranger ★superhero ★disney cars character underwear for boy for girl for kids
★pororo ★powerranger ★superhero ★disney cars character underwear for boy for girl for kids
Item Q&A
  • Question : Inquiry related delivery from 261****Feb 06, 2020

    Could you please advise about what product I and J are? In your description, it does not include which Pororo underwear I and J are.

    USUnited States

    Answer : [Re] Inquiry related delivery from 261****

    Hi,
    I'm sorry those are sold out. ^^;
    Could you let me know what you want to order?
    I can show you new designs.
    Best regards,
    Choi

★Pororo talking car / Pororo follow the saying toy car (Given sweety)
★Pororo talking car / Pororo follow the saying toy car (Given sweety)
Item Q&A
  • Question : nao****様のお問合せです。Sep 23, 2018

    こちらも大きさを教えてください。

    JPJapan

    Answer : [Re] nao****様のお問合せです。

    The size is
    21cmx13cmx14cm
    Thanks.

★Pororo transformer car / Pororo car robot transformer toy(Given sweety)
★Pororo transformer car / Pororo car robot transformer toy(Given sweety)
Item Q&A
  • Question : nao****様のお問合せです。Sep 23, 2018

    大きさを教えてください。

    JPJapan

    Answer : [Re] nao****様のお問合せです。

    The size is
    17cmx12cmx15cm
    Thanks.

★Tayo pull back mini cars★ Kinder Peanut Gani Lani Rogi Frank Toto Alice Pat Nuri Cito Rubby Heart 14 buses
★Tayo pull back mini cars★ Kinder Peanut Gani Lani Rogi Frank Toto Alice Pat Nuri Cito Rubby Heart 14 buses
Item Q&A
  • Question : Inquiry for the item from cyu****May 19, 2018

  • Question : Order Summary (Date : May 29, 2013 / Cart no. : 75259287)Jun 12, 2013

    My purchased is on 29/5/2013. But until today i haven't received my goods.
    Kindly please check, when it will reach my doorstep?
    TQ

    Answer : [Re] Order Summary (Date : May 29, 2013 / Cart no. : 75259287)

    Hi,
    Thanks for ordering.
    It takes 10~14 days from Korea, but sometimes is delivered very late.
    Could you wait another week?
    Hope you got soon.
    Thanks.
    Best regards,
    Choi

  • Question : fail to check shipping statusApr 29, 2013

    hi, i received the message that my parcel already ship out. but, i not able to check the parcel status, it show the carrier incorrect from the link.

    Answer : [Re] fail to check shipping status

    Hi,
    Please let me know your order no. or order name, I'll check.
    Thanks.
    Best regards,
    Choi

    Question : [Re] fail to check shipping status

    Order number 20444435 and 20444436

    Answer : [Re] fail to check shipping status

    Hi,
    I think you already got. ^^;

★ Happy birthday with Tayo ★ Tayo party hat ★ Tayo birthday balloon ★Tayo congratulation / character
★ Happy birthday with Tayo ★ Tayo party hat ★ Tayo birthday balloon ★Tayo congratulation / character
Item Q&A
  • Question : Tayo balloonsFeb 02, 2015

    how many balloons are included in the character balloon set, and happy birthday ballon set?

    Answer : [Re] Tayo balloons

    Hi,
    6pcs inside.
    Thanks.
    Best regards,
    Choi

★HOT SALE★ Tayo carry and bongbong toy / Tayo pull back cars / Tayo bus toy (Given sweety)
★HOT SALE★ Tayo carry and bongbong toy / Tayo pull back cars / Tayo bus toy (Given sweety)
Item Q&A
  • Question : Estimated delivery timeDec 26, 2014

    Hi,

    How long for the shipping to Msia? Do you have ready stock on this?

    Thanks

    Answer : [Re] Estimated delivery time

    Hi,
    Thanks for ordering.
    I ship next Mon, it takes about 10 days from Korea.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Estimated delivery time

    Dear Choi,

    Would you be shipping out today Monday (29th Dec) or next Monday (5th Jan)?

    Thanks

    Answer : [Re] Estimated delivery time

    Hi,
    I ship next Mon (5th Jan), you can track the no. next Mon.
    Thanks.
    Best regards,
    Choi

  • Question : Research Project on Established E-commerce RetailersDec 29, 2014

    Dear Sir/Mdm,

    We are a team of final-year students from National University of Singapore working on a project on the logistical needs of e-commerce retailers in Southeast Asia. We have identified your firm as one of the most reputable e-commerce retailers with a strong regional presence. We would like to seek your kind help by taking 5 minutes to share your firm’s opinions on our queries below. You would be doing us a great favour by helping us with this project.

    1) What are the logistics company that you are currently employing for your delivery services?
    · Singpost
    · DHL
    · UPS
    · In-house delivery service (e.g. your firm delivers the goods with your own vehicle)
    · Others:

    2) What is the top reason for choosing the logistics company in the earlier question?
    · Price
    · Speed of delivery (from pick-up of the item from your firm to the receipt of item by customer)
    · Reliability of services (certainty of successful and on-time delivery)
    · Available times of customer receipt (24-hours or office hours only)
    · Reputation
    · Others: _____________

    3) What can another logistics provider offer to induce you to make a switch to it?

    4) Would you pay a premium for a more reliable delivery service?

    5) Could you kindly provide us with some price quotations for your queried logistic service providers?

    Warm Regards,
    Jerry Goh
    National University of Singapore
    Final Year (Honours) Student

    Answer : [Re] Research Project on Established E-commerce Retailers

    ^^;

  • Question : ShippingJun 02, 2014

    It's been a few days and I still do not see the shipping info posted.
    Are you sending out the package soon.
    Awaiting your response. I will have to cancel my order if I do not hear from you.

    Answer : [Re] Shipping

    Hi,
    Thanks for ordering.
    I restock today or tomorrow.
    Best regards,
    Choi

★Tayo garage ★Tayo garage including Tayo and Rogi bus / Tayo toy / Tayo car
★Tayo garage ★Tayo garage including Tayo and Rogi bus / Tayo toy / Tayo car
Item Q&A
  • Question : SizeNov 30, 2014

    Hi,
    May I know how big is the little bus?

    Thank you,
    Nicolette

    Answer : [Re] Size

    Hi,
    The little bus size is about 5cmx11cmx5.5cm.
    Thanks.
    Best regards,
    Choi

  • Question : Tayo garage with tayo & rogiJul 27, 2014

    Hi, would like to ask I forgotten to click additional to purchase rani & gani. How can purchase this 2 buses separately? Thx for soonest reply.
    How long can I receive the good ?

    Answer : [Re] Tayo garage with tayo & rogi

    Hi,
    Please check here.
    http://list.qoo10.sg/item/RESTOCK-TAYO-PULL-BACK-CARS-TAYO/412692645?sellerview=on
    Thanks.
    Best regards,
    Choi

    Question : [Re] Tayo garage with tayo & rogi

    Thx. I Jz purchased d buses in separately. Can I know how long can I receive the parcel? As I need it b4 10sept14 for my son birthday. Thx

    Answer : [Re] Tayo garage with tayo & rogi

    Hi,
    I ship today, it usually takes 10~14 days from Korea.
    I think you can get before birthday.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Tayo garage with tayo & rogi

    Oh ok. Many thanks Choi.

    Answer : [Re] Tayo garage with tayo & rogi

    Hi,
    Have a nice day.
    Best regards,
    Choi

    Question : [Re] Tayo garage with tayo & rogi

    Hi sorry for d question again. Wat bout others items I bought? Have u send out already?

    Answer : [Re] Tayo garage with tayo & rogi

    Hi,
    I've shipped out.
    Best regards,
    Choi

    Question : [Re] Tayo garage with tayo & rogi

    Hi can u check whr is my parcel now? Order no as attached. Thx

    Answer : [Re] Tayo garage with tayo & rogi

    Hi,
    Your orders are still on delivery.
    I've sent out late, because we was summer holiday.
    Could you wait few days more?
    Best regards,
    Choi

  • Question : Can't trace my shipment number RR916828245KROct 18, 2013

    Can't trace my shipment number RR916828245KR. can you check on behalf and update me when i can receive it.

    Answer : [Re] Can't trace my shipment number RR916828245KR

    Hi,
    Your tracking no. is RR916829245KR.
    Please track again.
    And please call and ask your side post office.
    Thanks.
    Best regards,
    Choi

  • Question : EnquiryOct 17, 2013

    I want to buy this item,can it post to hong kong?

    Answer : [Re] Enquiry

    Hi,
    Yes, we ship to HK.
    Thanks.
    Best regards,
    Choi

  • Question : EnquiryAug 01, 2013

    I'd like to purchase together with the red & yellow buses to this Tayo garage, please give a link of pull back cars for fitting to it. Thanks.

    Answer : [Re] Enquiry

    Hi,
    Here is the link. ^^
    http://list.qoo10.sg/item/TAYO-PULL-BACK-CARS-CARRY-RUBBY/406204499?sellerview=on
    Thanks.
    Best regards,
    Choi

★X-MAS SALE★ Pororo and Tayo mini cars 3P set / pull back cars / toddling bus / soft toy (Given sweety)
★X-MAS SALE★ Pororo and Tayo mini cars 3P set / pull back cars / toddling bus / soft toy (Given sweety)
Item Q&A
  • Question : Tayo shooting carNov 29, 2014

    Hi,
    Tayo shooting car set can play with like a pull back car also?

    Thank you,
    Nicolette

    Answer : [Re] Tayo shooting car

    Hi,
    No, it's not pull back car.
    Regards,
    Choi

★Tayo Signal Lamp Series ★ Tayo Cotton Carpet Non-Sliding /QueenSize
★Tayo Signal Lamp Series ★ Tayo Cotton Carpet Non-Sliding /QueenSize
Item Q&A
  • Question : Shipping to AustraliaOct 29, 2014

    Hi Choi

    I tried to place order but cannot proceed because I got this message. Please see the attached file.

    Hope you can help me here.

    Thank you.

    Regards
    Teresa

    Answer : [Re] Shipping to Australia

    Hi,
    I think there was no shipping fee, that's why you couldn't do proceed.
    Please check again, also the shipping fee, it's not free delivery goods, there was problem with shipping fee.
    Regards,
    Choi

  • Question : SHipping to AustraliaOct 27, 2014

    Hi

    I would like to enquire do you shipped this item to Australia. I can choose the shipping to Australia however when I select the Australia address in the checkout cart. It stated not available for shipping to Australia.

    Could you please verify?

    Thank you.

    Regards
    Teresa Ang

    Answer : [Re] SHipping to Australia

    Hi,
    I ship to AU.
    I've check the page, can put and ship to AU.
    Could you try again?
    If still can't, please let me know again.
    I'll check for you. ^^
    Thanks.
    Best regards,
    Choi

Happy Call/HappyCall  Diamond Coating [Wok pan 28cm lid 28cm] Combie Set
Happy Call/HappyCall Diamond Coating [Wok pan 28cm lid 28cm] Combie Set
Item Q&A
  • Question : [Re] My IItem Code 413595704 The tracking no. is EG133984367KR by EMS.Jul 29, 2014

    Hi Choi,

    Q0010 still haven't refund my claims of courier charges. Why so long time to process?

    Kindly check and reply.

    Thanks.
    Your Client.

    Answer : [Re] [Re] My IItem Code 413595704 The tracking no. is EG133984367KR by EMS.

    Hi,
    Did you ask qoo10?
    Please call and ask qoo10 customer center.
    It's faster.
    Best regards,
    Choi

★Happy Call★ Diamond Coating Black Edition Frying Pan and Special Pot  /HappyCall
★Happy Call★ Diamond Coating Black Edition Frying Pan and Special Pot /HappyCall
Item Q&A
  • Question : Please respondJun 28, 2014

    Hello,

    I need to know that you're a real seller. Please respond. Thanks!

    Answer : [Re] Please respond

    Hi,
    I'm selling authentic.
    Best regards,
    Choi

  • Question : Shipping timeJun 27, 2014

    Hello,

    I would like to inquire how much time it will take this item to be shipped to the Philippines? Will this item be opened at the customs office? Thanks!

    Answer : [Re] Shipping time

    Hi,
    It takes 3~5 days from Korea.
    I'm not sure whether the custom will open the box or not.
    Just hope they don't open the box.
    Thanks.
    Best regards,
    Choi

  • Question : CookwareMay 27, 2014

    Are the cookware suitable for induction.

    Answer : [Re] Cookware

    Hi,
    Also can use for induction.
    Thanks.
    Best regards,
    Choi

★New Arrival ★Frozen easy cup / Frozen Elsa and Anna cup /Frozen handle cup
★New Arrival ★Frozen easy cup / Frozen Elsa and Anna cup /Frozen handle cup
Item Q&A
  • Question : About shippingJun 26, 2014

    Hello I order 6 things in your shop, it is Dibo playing sands with friends, Dino instrument set, Dibo beep and 3 dibo vitamin crayons , can I get cheaper shipping? Because now the shipping fee is 362 hkd, thzzz

    Answer : [Re] About shipping

    Hi,
    I did reply you, please check.
    Best regards,
    Choi

  • Question : Pls provide the AWBJun 23, 2014

    Noted shipped out on 16/6/2014 however I still not rec my parcel.
    pls adv

    Answer : [Re] Pls provide the AWB

    Hi,
    Thanks for ordering.
    It takes 10~14 days from Korea.
    Please wait few days more.
    Hope you got soon.
    Thanks.
    Best regards,
    Choi

  • Question : Delivery dateJun 13, 2014

    I just place order and make payment for the order. Kindly advise the delivery date.

    Answer : [Re] Delivery date

    Hi,
    I've shipped out.
    Please check the status again.
    Thanks.
    Best regards,
    Choi

★The frozen perfect spoon set / The frozen spoon fork chopsticks case set
★The frozen perfect spoon set / The frozen spoon fork chopsticks case set
Item Q&A
  • Question : Cheaper shippingMay 27, 2014

    Can I get cheaper shipping fees if I buy few products from your store? Thanks

    Answer : [Re] Cheaper shipping

    Hi,
    I'm sorry the shipping fee is calculated based on the weight.
    If you order in bulk, then I may consider. ^^
    Thanks.
    Best regards,
    Choi

    Question : [Re] Cheaper shipping

    How many is consider bulk?

    Answer : [Re] Cheaper shipping

    Hi,
    Well, more than 10 set.
    Best regards,
    Choi

★HAPPY BIRTHDAY PARTY with PORORO★ Pororo Party Goods (Given Sweety)
★HAPPY BIRTHDAY PARTY with PORORO★ Pororo Party Goods (Given Sweety)
Item Q&A
  • Question : Pororo Party HatJun 16, 2014

    hi.... may i know RM6.50 is for 1pcs Pororo Party Hat ??

    Thanks


    Angela L

    Answer : [Re] Pororo Party Hat

    Hi,
    Yes.
    Best regards,
    Choi

★Happy Call/HappyCall ★ New Arrival Happy Call Diamond Coating Wok Pan 26cm
★Happy Call/HappyCall ★ New Arrival Happy Call Diamond Coating Wok Pan 26cm
Item Q&A
  • Question : Do you sell glass lid for 26cm HappyCall Diamond Coating Wok Pan?May 05, 2014

    Hi,

    I am interested to buy the 26cm wok pan, BUT also want the glass lid. Do you sell the glass lid?

    Thank you.

    Answer : [Re] Do you sell glass lid for 26cm HappyCall Diamond Coating Wok Pan?

    Hi,
    I'm selling the glass lid, but the glass lid is only 28cm.
    Best regards,
    Choi

★Happy Call/HappyCall ★ New Arrival Happy Call Diamond Coating Wok Pan 24cm
★Happy Call/HappyCall ★ New Arrival Happy Call Diamond Coating Wok Pan 24cm
Item Q&A
  • Question : HAPPY CALL WOK 24CMMay 02, 2014

    Hi,

    Your product provide glass lid? Am I need to pay custom duty if deliver to Malaysia?
    Thank you

    Answer : [Re] HAPPY CALL WOK 24CM

    Hi,
    Sorry for the late reply, we're holiday by today.
    It dosen't come with glass lid.
    I ship to Malaysia.
    Thanks.
    Best regards,
    Choi

★★New Arrival★★ Tayo Mini Car Set 4P / Tayo Mini Car Set 6P / Tayo Car Park Play (Given sweety)
★★New Arrival★★ Tayo Mini Car Set 4P / Tayo Mini Car Set 6P / Tayo Car Park Play (Given sweety)
Item Q&A
  • Question : Tayo Car Park PlayApr 16, 2014

    I would like to buy Tayo Car Park Play Set, but i just saw the item Tayo Mini Car (4P) & (6P), Car Park Play set still available.

    Answer : [Re] Tayo Car Park Play

    Hi,
    I'll check and reply you again.
    Thanks.
    Best regards,
    Choi
    Hi,
    Please check here.
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=415318909
    Thanks.
    Best regards,
    Choi

★Hello Kitty★ Kitty Wall Clock Collection / Lovely Kitty Clock / Kids Clock/
★Hello Kitty★ Kitty Wall Clock Collection / Lovely Kitty Clock / Kids Clock/
Item Q&A
  • Question : Hello Kitty Wall ClockMar 03, 2014

    Hi, is this original from Sanrio?

    Answer : [Re] Hello Kitty Wall Clock

    Hi,
    Yes, it's all from Sanrio, but made in China or Korea.
    Thanks.
    Best regards,
    Choi

★★Pororo vita 7★★ Pororo vitamin x 1000 / Pororo sweety / Pororo vita seven (Given pororo plaster)
★★Pororo vita 7★★ Pororo vitamin x 1000 / Pororo sweety / Pororo vita seven (Given pororo plaster)
Item Q&A
  • Question : Pororo VitaminsFeb 23, 2014

    Hi,

    How long it takes for the good to reach Malaysia?

    Thank You

    Answer : [Re] Pororo Vitamins

    Hi,
    It takes 10~14 days from Korea. ^^
    Thanks.
    Best regards,
    Choi