You can leave inquiries about item, delivery, cancel/refund or other questions.
Dear Sir/Mdm, We are a team of final-year students from National University of Singapore working on a project on the logistical needs of e-commerce retailers in Southeast Asia. We have identified your firm as one of the most reputable e-commerce retailers with a strong regional presence. We would like to seek your kind help by taking 5 minutes to share your firm’s opinions on our queries below. You would be doing us a great favour by helping us with this project. 1) What are the logistics company that you are currently employing for your delivery services?· Singpost· DHL· UPS· In-house delivery service (e.g. your firm delivers the goods with your own vehicle)· Others:2) What is the top reason for choosing the logistics company in the earlier question?· Price· Speed of delivery (from pick-up of the item from your firm to the receipt of item by customer)· Reliability of services (certainty of successful and on-time delivery)· Available times of customer receipt (24-hours or office hours only)· Reputation· Others: _____________ 3) What can another logistics provider offer to induce you to make a switch to it?4) Would you pay a premium for a more reliable delivery service? 5) Could you kindly provide us with some price quotations for your queried logistic service providers?Warm Regards,Jerry GohNational University of SingaporeFinal Year (Honours) Student
Hi, I can not help you and I alway use qexpress to send my item. You need to check with qoo10. Thank
Hello,Its fine, nonetheless, thank you for your reply and sorry for the inconveniences caused!Good luck with your sales!!!
Hi, welcome and Thank
I have ordered a baby toddler walk learning pouch on 20/11/15. It's more than 10 days, I still have not received. May i know what has happen???Please reply me to my email: email@example.comCart no. 76036158
Hi, I will check with qexpress tomorrow and you know. Thank
I have the item this evening. Thanks.
Hi, noted and thank
My cat no. 76036158. If the item has been sent out, may I know it has been sent by which post and the tracking number please.Best regards,Doreen
Hi Seller,I try to input name but i can only see enter in memo option. Please advise how i can add name for the tag i desire to purchase.Thank you.regardsSyu
hi, you can put name on memo or sms name to my handphone: 91170390 or here. thank
Hi Seller,I have placed order for 2 set of the following.Item code : 12 / design : Type 03-Sewing Labels(30pcs)Name detail : Name detail in Memo / English Font : 1)(Comic Sans Ms) / Chinese Font : 2)(方正行楷)Please print the name as below.Reushayn Khoo 邱睿昇Reuchanze Khoo 邱睿昌Kindly acknowledged upon success received.Thanks.
Hi, I saw you put the name on memo "Reushayn Khoo 邱睿昇 Reuchanze Khoo 邱睿昌". Thank
The total payment is not Buy one get one free?Also, delivery charge is counted 6 times for one shipment????
Is it free delivery?
Cart No.  Hi, I have made my payment and amount has been deducted from my bank. Why is my order being cancelled in here?
Hi, I am no sure and you need to check with qoo10. Thank
Hi. How to check with them?
Hi, you need email to qoo10 customer service. Thank
Hello there,i've order some items from your shop, as shown in screen shot attached. but when i proceed to order it shows out of stock. However, when i try to recheck i can see all 5 items i order still shows quantity of item left, does it means still got stock?can you guide me how to check? i've face with many problems to order things from your shop. TIA.
Hi, I had your order give by qoo10. Thank
Hello. Just wanna double confirm is it the pants all off stocks? Coz I face error no stock whwn my order contains the pants.
Hi, you can go ths website for pant: http://list.qoo10.sg/item/BABYBUSHA-BABY-LEGGINGS-PANTS-05/413803592?sellerview=on
Hi, I accidentally key in 2 in quantity for an item which causes the shipping fees to be RM14. Can I cancel the transaction?
Hi, I did not had your order numbet and i can not check with qoo10 for over purchase. your order might hold by q0010. You need to check with qoo10. Thank
Selected 3 item but how come charging RM14 for shipping?
Hi, you select 3 item and charge RM7 for shipping and no RM14. If shiping is RM14 after order and you can sms to my handphone: 6591170390 and I will inform qoo10 to return you RM7. Thank
I still haven't receive my goods, please check for me A.S.A.P.
AB23-AB30 already out of stock?
i would like to change shipping address as below :-NO.15-G,JALAN KASTURI 3,PLAZA KASTURI,OFF JALAN BALAKONG,BATU 11 CHERAS,43200 SELANGOR.THANK YOU.
Noted and I had post out your item to your new address. Thank