[Onyx International Inc]BOOX Bluetooth Remote Control

  • Q-Price
    US$30.46
  • Delivers From
    Singapore
    Delivers To
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    • Arab Emirates
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    Delivery RateOverseas

    Qprime - US$5.99

iluho
iluho SG
MINISHOP RATE 90%
  • 17 items
  • 5 fellows
This Product Ratings

5 Sold

For 1 Year

100% Recommended

4 of 0 Reviews

100% Customers Satisfied

Product Price 100% 100% Delivery Service 100% 100%
Manufacturer/
Product Origin
Onyx International Inc / China Condition New Product
Shipping From From Overseas (Singapore)
help

All Ratings
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Customer Review (4)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 02, 2020 Kko*** (KR KR)
Highly Recommend Jun 01, 2020 rov*** (KR KR)
Highly Recommend Apr 04, 2020 gab*** (KR KR)
Highly Recommend Jan 10, 2020 bri*** (KR KR)
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Item Q&A(2)

Status
Question & Answer
  • Processing
    Question
    South Korea lyu******* 2020-06-30
    Question
    Cancel
    Answer
    Hi there, Sorry to hear about the issue here. Could you try to follow the steps in the link below to see if you can upgrade the firmware? https://help.boox.com/hc/en-us/articles/360034810892-How-to-update-the-firmware-of-the-BT-remote-control- Thank you.
    iluho 2020-06-30
    Question
    Neither of the two methods is of use. Can I get a refund?
    Answer
    Noted, can you send us a video of the issue first to sales@iluho.com.sg and we will do a report for this issue. Sorry we will need to submit a proof that the item is defective before being able to process refund/ exchange. Thank you.
    Answer
    Can we also check which device model do you try the remote on ? Thanks.
    Answer
    Hi there, just would like to follow up if you have the video of the faulty remote control connected to the device to show the buttons that are not working? Appreciate if you could send us the video and advise the model that you have so that we can look into the resolution further. Thank you.
  • Answered
    Question
    South Korea lyu******* 2020-06-30
    Answer
    Hi, as spoken in the other thread, kindly assist to try to upgrade the firmware of the remote control to see if it works. If it does not , let us know and we will look into other resolution. Thank you.
    iluho 2020-06-30
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iluho SG
  • +65-8738-1916
  • iluho.international@gmail.com
  • 51 GOLDHILL PLAZA #08-02

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