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All products handled at Tonya are overseas fastball goods. We are doing our best according to the manual for the delivery of the product, but it may be damaged during the domestic and international transportation. In the case of damage and the case that there is no problem in a function, correspondence is impossible at all In the case of damage with a problem, please contact us within 24 hours of receipt. Initial defects that can be used should be contacted within 7 days of receipt. ex) 7 days including weekends and holidays from the day of receipt. Thank you.
Hello, customer. This is Q10's lowest price shop TONG YA. TONGYA is a Japanese overseas purchasing agency that acts on behalf of the purchaser's purchase request. All products handled by TONGYA are 100% genuine domestically, so you can purchase with confidence. Cosmetics, health functional foods, and other orders Please note that customs offices may call for personal customs clearance numbers. 12-digit number starting with the personal customs identification number P! exactly! Please leave it. You can obtain it after authenticating yourself at [http://p.customs.go.kr], and it is only available on PC. Customs clearance may be delayed at Incheon Customs if the recipient and personal clearance number do not match. Please check if the recipient and customs clearance number are correct, and the Korean name! Please enter your name! Please be careful not to be wrong with the phone number. It is deli
After shipping from Tonya, the waybill cannot be viewed immediately, and after customs clearance is completed, it can be viewed after taking over the product from the domestic courier. ※It is not possible to cancel an order by simply changing the order after ordering the product with a Japanese direct purchase product※ Orders cannot be canceled after 30 minutes. Because orders are placed in real time locally, If you wish to cancel, there may be a return + office fee. Orders may be canceled without notice due to price fluctuations and local inventory. Please note this point. Thank you.
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Qoo10 is a sales agent and is not a party to sales. Therefore, Qoo10 is not responsible for marketplace (open market) products, transaction information, and transactions.