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[GearX] Men/Women Summer Premium Baselayer - UV Block/Cooling/Comfortable Wear/Functional Baselayer
17.10

GearX[GearX] Men/Women Summer Premium Baselayer - UV Block/Cooling/Comfortable Wear/Functional Baselayer

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Manufacturer/
Place of origin
Gear X / South Korea Condition New Product
Shipping From From Overseas (South Korea)
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Material
Payment Method VISA, MasterCard, PayPal, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Premium Summer Baselayer★Cooling down body temperature★UV Block/Ultra-Violet ray-Shielding Function★Quick moisture control/Heat Dissipation★Antibacterial reduces odor★Ventilation
BOOKMARK 1 2 3 4 5 6 7
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.

Item Q&A(1)

Status
Question & Answer
  • Answered
    Question
    yuc******* 2014-11-17
    Answer
    Dear Customer,

    Thank you for purchasing GearX products.
    Actually the gray colors for All Seasons and Summer underlayers are not same. So we are sorry to inform you that the products you purchased are not faulty in colors.
    The gray for All Seasons underlayers are dark gray but the summer products have light gray color, and the colors are shown clearly on the product pages.

    Please check the color difference on the links below and if you still want to exchange the summer gray, you can request for exchange if the product is not used.(But there will be additional shipping charge for us to send you back the item.)

    All Seasons-gray
    http://110.45.203.133/gearx/2014_gearx/underlayer_popup/shop/underlayer_all_seasons/m_all/m_all_long_round_gray.html

    Summer-gray
    http://110.45.203.133/ebay/2014_gearx/underlayer_popup/underlayer_sum_pre/m_sum_pre/m_sum_pre_long_round_gray.html

    If you have any other inquiries, please feel free to contact us.

    Thank you.

    Best regards,
    GearX
    Gear X 2014-11-18
    Question
    Alright, I would like to change the product and pay for the delivery charges.
    Product:
    M/Summer/Half Slvs Round neck-Grey/Size:110(XL) change to M/Summer/Half Slvs Round neck-Black/Size:105(L) &
    M/Summer/Long Slvs Round neck-Grey/Size:105(L) change to M/Summer/Long Slvs Round neck-Black/Size:105(L)

    The product is unused and I would like to change.
    Please advise the following:
    1. How do I send the product back to you? Do you have an address?
    2. How do I pay for the delivery charges?
    Answer
    Dear Customer,

    To exchange a product, you need to send us the product back first, and when we receive it, we check on the item. Then we request the additional shipping charge on Qoo10 that occured for exchange, and after you pay the shipping fee, we send you the exchanged item to you again.
    The shipping charge is 7.50 SGD(Qxpress) or 5.00 SGD(Korea normal airmail).

    If you'd like to proceed exchange, please go through the exchange step on Qoo10 site, and then send us the product to the address below;

    Tel. 031-877-8967
    EverydayHappy Inc.
    89, Janggok-ro 226
    Uijeongbu-si Gyeonggi-do
    480-030
    Korea, South

    When you go through the exchange steps on Qoo10, we will check on it and when the products are returned, we will request the shipping charge on Qoo10 site. So please let us know which shipping methoud you prefer.

    Thank you.

    Best regards,
    GearX
    Question
    Hi Gear X,

    I have sent in my item for exchange and the product has now reached your side.

    Can you guide me on what should I do next? I am new to Qoo10.

    Original:
    M/Summer/Half Slvs Round neck-Gray / Size:110(XL) & M/Summer/Long Slvs Round neck-Gray / Size:105(L)

    Change to :
    M/Summer/Half Slvs Round neck-Black / Size:105(L) & M/Summer/Long Slvs Round neck-Black / Size:105(L)


    I know I have to pay for delivery charges, how do I do that?

    Thank you
    Answer
    Dear Customer,

    Thank you for contacting GearX again.
    We haven't received your parcel yet but if the status shows it had arrived in Korea, we'll be able to receive it in a day or two.
    When we get them back, we'll check the stocks for the items you want to exchange, and if they are available, we'll issue a payment window on Qoo10.
    The shipping charge is 7.50 SGD for Qxpress or 5.00 SGD for Korea normal airmail so please decide the shipping method and let us know.
    We will contact you again when the parcel arrives.

    Thank you.

    Best regards,
    GearX
    We have received your parcel today(12/8) so if you decide and let us know which shipping method you want, we will open the payment window.
    The selectable methods are Qxpress(7.50 SGD) or Korea normal airmail(5.00 SGD ).

    Thank you.

    Best regards,
    GearX
    Question
    Hi GearX

    Please use Qxpress.

    I would like to change my product to:
    1. M/Summer/Half Slvs Round neck-Black / Size:105(L) &
    2. M/Summer/Long Slvs Round neck-Black / Size:105(L)

    Please advise how do i pay for this shipment charges.

    Thank you.

    Best Regards
    Yu Chween LEE
    Answer
    Dear Customer,

    We've issued a window for payment of shipping charge. You will be able to find it on the 'Return/Exchange' page.
    We will ship the products as soon as the payment is made.
    If there is any difficulties in payment, please ask Qoo10 for specific information.

    Thank you.

    Best regards,
    GearX
    Question
    Hi GearX,

    Just paid the shipment charges.

    Just a friendly reminder, that my new items for this exchange are:

    1. M/Summer/Half Slvs Round neck-Black / Size:105(L) &
    2. M/Summer/Long Slvs Round neck-Black / Size:105(L)

    Thank you very much.
    Answer
    Dear Customer,

    We've checked your payment for the shipping and we are sending out your order today with the changed options which are

    1. M/Summer/Half Slvs Round neck-Black /Size:105(L)

    2. M/Summer/Long Slvs Round neck-Black /Size:105(L)

    Thank you.

    Best regards,
    GearX
Ask Question
Phone number
+82-031-877-8967
Policy & Notice
How to Return/Exchange