NespressoNespresso Virtuo Plus VertuoPlus XN9031-white

  • Retail Price
    US$220.00
    Q-Price
    Sold Out
  • Delivers From
    Germany
    Delivers To
    South Korea

    Delivery RateOverseas

    CR Logitech - Free

리베유로 LiebeEuro
POWER MINISHOP RATE 90%
  • 189 items
  • 1,083 fellows
Manufacturer/
Product Origin
Germany(독일내수용) Condition New Product
Model Name VertuoPlus XN9031
Shipping From From Overseas (Germany)
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All Ratings
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Customer Review (129)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 17, 2021 usa*** (KR KR)
Highly Recommend Dec 18, 2020 you*** (KR KR)
Highly Recommend Mar 25, 2021 hoj*** (KR KR)
Recommend Mar 25, 2021 lyk*** (KR KR)
Highly Recommend Mar 18, 2021 ing*** (KR KR)
Highly Recommend Mar 10, 2021 nan*** (KR KR)
Highly Recommend Mar 07, 2021 uuj*** (KR KR)
Highly Recommend Mar 07, 2021 kim*** (KR KR)
Highly Recommend Feb 21, 2021 spi*** (KR KR)
Highly Recommend Feb 20, 2021 kdr*** (KR KR)
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.

Item Q&A(78)

Status
Question & Answer
  • Answered
    Question
    South Korea merry1010 2021-04-20
    Answer
    Hello, customer.
    It is confirmed that the product ordered 2021-04-20 11:33:11 has been exported.
    The product will be handed over to the domestic post office courier.
    After handing over, you can accurately track your shipment with the waybill number.
    Thank you ^^
    리베유로 LiebeEuro 2021-04-20
  • Answered
    Question
    South Korea miya6587 2021-04-14
    Answer
    Hello, customer.
    You have been waiting for the product for a long time, but we are very sorry for the inconvenience due to abnormal symptoms.
    The above mentioned symptoms can be checked for initial defects through product inspection by the manufacturer. Please note that at present, it is difficult to clarify the cause and responsibility, so we cannot provide guidance on the correct treatment method.

    1. After repairing the product through Nespresso or a private company, if you send a confirmation with the phrase Initial Defect to us, we can provide partial support for the repair cost.

    2. If the product is returned to Germany, a refund is possible if the product is confirmed as initial defect after requesting the manufacturer to inspect the product.

    Please tell us what you would like to do, and we'll get back to you further.
    Sorry and thank you again.
    리베유로 LiebeEuro 2021-04-14
    Answer
    Note in the case of number 2 Returning goods to Germany

    * In some cases, the product has recently been returned to Germany, but there are cases where the product has been returned to Korea by German customs.

    Return waybill number: ES289876967KR

    https://www.dhl.de/de/privatkunden.html?piececode=ES289876967KR


    As you can see, the goods were returned to Korea on the 13th.
    In this case, as it is a problem with the customer-German customs, we will inform you that you are responsible for the return shipping cost used for the return and that it cannot be returned.

    Please refer to it and tell us how you want to handle it. Thank you.
    Question
    Thank you for your detailed answer. Once we return as long as the delivery took a long time, it will take time again, so we want to use it immediately.As a result of a call to the customer center in relation to the seller's answer 1, unlike domestic purchases, overseas direct purchases do not have a warranty period. It is said that the defective text cannot be returned, and only the information about where the problem was repaired due to which part is provided. Please check this part as well.

    In addition, it is said that the product collection and repair period also takes 1 to 2 weeks. Please consider the full support in consideration of our damage caused by this.
    Answer
    Hello, customer.
    I have confirmed the contents.
    Due to the time difference between Korea and Germany, we will forward your statement to the department in charge and reply to the Qpost after 6:00 PM.
    We ask for your understanding that we are waiting for an answer, so we will first give you a confirmation message without content.
    We will check and respond as soon as possible.
    Thank you.
    Answer
    Hello, customer.
    We will answer the contents delivered through the German department.

    Currently, there is a case of electronic products returned to Germany due to the corona being returned to Korea. Considering these circumstances and the time it takes to process, it would be better to use the product after repairing it in Korea. However, we ask for your understanding that the maximum amount of support for repair costs by our company is KRW 30,000. If you submit a confirmation with the phrase Initial Defect in English, we can provide full support for repair costs through the local manufacturer (supplier). We apologize for not being able to give you a satisfactory answer. I look forward to your reply. Thank you.
    Question
    Yes, as I already mentioned, I returned to you that we have already confirmed that the initial defective phrase cannot be attached to the confirmation of Domestic Repair for overseas direct purchase products as a result of the call from a domestic repair company (080 734 1111). Then, where can I get the Initial Defect Confirmation that the department in charge of Germany said? Do you have a history issued in Korea? Are you asking for a confirmation without a history issued in Korea? If you are an institution other than the one I called, I would be grateful if you could provide guidance on where to issue it.

    Also, considering the customer center call history and video-attached consultation history due to product defects on the day of delivery, and considering the time it takes for repairs again after delivery, we inquired for the direction of fully supporting the repair cost rather than partial repair cost. . We look forward to your positive reply as soon as possible.
    Answer
    Hello, customer.

    Order number 135434034 XN9031-order on December 22nd, customer pickup on December 27th.
    Dec. 31 WashingX, claiming initial defects due to no button operation. Request for return on site. -> There is a history of submitting a confirmation of initial defect through Nespresso for the order and supporting 75,000 won for the entire repair cost.


    The reasons why it is difficult for us to pay the full repair cost without the above confirmation is as follows.

    1. At the bottom of the product sales page, The
    For all product problems
    AS and other processing (exchange, refund, etc.) are not possible at our company, and Nespresso Korea and
    You must receive paid AS through a Korean company.
    Please refer to this part and make a careful decision when purchasing the product.


    2. Initial defects cannot be confirmed until the manufacturer checks the product, and it is difficult to clarify the responsibility.


    Previously, we provided a maximum repair cost of 30,000 won for the same case only. As an exception, we ask for your understanding that it is difficult to provide full support only to customers. Thank you.
    Question
    We captured all the parts that the seller said and delivered it to Nespresso AS, but the initial defect confirmation in English cannot be sent out, and the AS handling policy for overseas purchases does not match the part that the seller said. In this case, the seller directly 080 If you call 734 1111, we will inform you, so please contact the seller directly to check after calling.

    My purchase date at the time of consultation. name. Phone number. It is said that all you need is an address.
    Answer
    Hello, customer.
    4/16 13:28 Nespresso Korea and the customer's name, phone number, and address were identified as basic information and the company was consulted.

    Answers through Nespresso with In case of initial defect, the part that must be confirmed within the 30-day warranty period given only to products sold in Korea , Initial defect confirmation can only be issued in exceptional cases , and English confirmation cannot be issued received.

    Since issuance of initial defect confirmation is a Nespresso policy and is a flexible part, we ask for your understanding that we cannot request separate measures for reasons such as why our company is not issuing it now.

    In previous cases, our company has not contacted Nespresso separately to receive a confirmation letter. We will inform you that the confirmation is a document that you submit to us and must be prepared by yourself. Thank you.
    Question
    Machine repair report is attached.
    Question
    Machine repair report is attached.
    Answer
    Hello, customer.
    I checked the repair report you sent me.
    In the contents, the part containing the phrase Initial defect is not identified.
    We will inform you that you can apply for 30,000 won, which is a part of the repair fee, only if you submit a confirmation with the phrase Initial defect written on it.
    I look forward to your reply.
    Thank you.
  • Answered
    Question
    South Korea duehrjf1004 2021-04-07
    Answer
    Private Enquiry
    리베유로 LiebeEuro 2021-04-07
  • Answered
    Question
    South Korea hyoung2581 2021-04-05
    Answer
    Hello, customer.
    We have confirmed the details of your request for product return on the site.
    If you return the received product to Germany as it is in its packaging, the person in charge will inspect it and refund you.
    The return cost is approximately KRW 80~100,000, and the customer is responsible for it. (Based on post office EMS)
    If you wish to proceed with the return, it will be annoying, but please ask Qposr again. We will inform you of the return address.
    Thank you ^^
    리베유로 LiebeEuro 2021-04-05
  • Answered
    Question
    South Korea vif68952 2021-03-21
    Answer
    Hello, customer.
    Models with Aeroccino 4 are not currently on sale.
    We apologize for not being able to help you with your purchase.
    If there is an opportunity to sell in the configuration you mentioned, I will register the product immediately.
    Thank you ^^
    리베유로 LiebeEuro 2021-03-21
  • Answered
    Question
    South Korea homz 2021-03-18
    Answer
    Hello, customer.
    Currently, the product is temporarily out of stock, so we have set a temporary price until it is restocked.
    When the product is restocked, the price will be normalized again.
    Thank you ^^
    리베유로 LiebeEuro 2021-03-18
  • Answered
    Question
    South Korea jy9782 2021-03-15
    Answer
    Private Enquiry
    리베유로 LiebeEuro 2021-03-15
  • Answered
    Question
    South Korea young 2021-03-10
    Answer
    Hello, customer.
    Libeuro is a local subsidiary in Germany and is not accurately aware of Nespresso's A/S policy in Korea. I think it will be correct to contact Nespresso Korea directly for this part to receive confirmation. Please note. Thank you ^^
    리베유로 LiebeEuro 2021-03-10
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