12 Moments
12 Moments Join Fellow
415 Fellows
MINISHOP RATE 70%
9.42

Plus Size UP to 6XL summer trousers / pants / collapse pants


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Manufacturer/
Place of origin
China Condition New Product
Shipping From From Overseas (Malaysia)
help
Material
Payment Method VISA, MasterCard, PayPal, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
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Item Q&A(13)

Status
Question & Answer
Date
Member
Unanswered
2014-11-16
aja*******
User

I want to cancel my order... I've been writing to you so many times but no reply. Please refund me as I do not want to wait anymore !!!!!

Unanswered
2014-11-07
aja*******
User

i've been sending you msgs after msgs for update on my purchase. If you cannot send the items, please refund me !!!!

Unanswered
2014-11-04
aja*******
User

Dear Seller,

Please check my shipment of this item. You have told me that you will reorder and resend to me but it has been so long. If you cannot deliver, please refund me.

Below is the copy of our old conversation regarding this purchase.

************
My cart number is 75685129
(Aug 26, 2014 )

Please advise.

TQ
Oct 16, 2014
Answer[Re] 4th time ASKING... PLS REPLY URGENTLY !!!

Hi,

We changed our management and from the previous record, they sent our the orders.

However, we tried to track it but not seen.

We will reorder from our supplier and we will resend the orders to you.

Thanks!

Regards,
12 Moments

Unanswered
2014-10-16
aja*******
User

Tracking Shipments Track | Back

Searching result.



Record Not found
EF492312073MY
No information for the following shipments has been received by our system yet.
Please try again later or contact Customer Service at 1-300 300 300 for further assistance.

User

Sorry for the delay!

Can you provide us your cart number please?

User

Hi,

My cart number is 75685129
(Aug 26, 2014 )

Please advise.

TQ

User

Hi,

We changed our management and from the previous record, they sent our the orders.

However, we tried to track it but not seen.

We will reorder from our supplier and we will resend the orders to you.

Thanks!

Regards,
12 Moments

User

Hi,

Please update me the new tracking number once you have sent the item so that I can track the delivery.

Thank you very much

User

Welcomed!

Thanks!

User

Please advise if item has been sent !! I've been waiting for so long and there is no update on the status at all. Hope I can get reply soon.

Unanswered
2014-10-08
aja*******
User

PLEASE REPLY ASAP !

Just checked again today. Still same message ?

Searching result.

Record Not found
EF492312073MY
No information for the following shipments has been received by our system yet.
Please try again later or contact Customer Service at 1-300 300 300 for further assistance.

Unanswered
2014-10-02
aja*******
User

Just checked again today. Still same message ?

Searching result.

Record Not found
EF492312073MY
No information for the following shipments has been received by our system yet.
Please try again later or contact Customer Service at 1-300 300 300 for further assistance.

Unanswered
2014-09-22
aja*******
User

EF492312073MY

was informed that item sent out sept 14 but unable to track with the number given. Please advise.

User

Hi,

It could be that the number still hasn't been updated by Pos Laju yet. Please kindly give it another day for the number to be updated, and you will be receiving your items soon.

Thanks.

User

Just checked again today. Still same message ?

Searching result.

Record Not found
EF492312073MY
No information for the following shipments has been received by our system yet.
Please try again later or contact Customer Service at 1-300 300 300 for further assistance.

Answered
2014-09-22
ail*******
User

Can you please advise when you will look at my complain request. I have sent an email to you as requested but I still have no response other than your customer service will look into it. It has been 2 months since my order.

User

Hi,

Apologise for the delay, your case has been reviewed and will be settled soon.

Thanks.

Phone number
+60-011-2325-8879
Email
12momentsonline@gmail.com
Address
Jalan Meru, Klang, Selangor 27 Lorong Patani
Available during
MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off
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