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YUNMAYUNMA Bike C1 / Xiao Mi Yun Bike Unmainder C1 electric bike / Samsung lithium battery /free shipping

See all YUNMA items

Customer who recommended this item
34 (Based on 6 reviews)
Customer Satisfaction Score
80%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 70%/100%
  • Service 80%/100%

Notice

Subject Register Date
Notes on purchase Qoo10 customer center 2018-05-10
Manufacturer/
Place of origin
China Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method VISA, MasterCard, PayPal, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : CJ대한통운(大韩通运))
BOOKMARK 1 2 3 4 5 6 7

Customer Review (1)

Customer Review board
Rating Feedback Date Written by
Netural Apr 24, 2018 suk*** (KR KR)
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.

Item Q&A(136)

Status
Question & Answer
Date
Member
Notice
Qoo10 customer center

Name of the Korean name when ordering the product. Please enter your address and personal clearance code.

FAQ
Seller

After purchasing goods from China, they will be transferred to the Korean government office for examination. The progress of the examination can be viewed on the ministries' page https://unipass.customs.go.kr/csp/index.do. How to inquire: [Cargo proceeding information] - [MB / L - HB / L] Enter the invoice number in the second column - inquiry. You can view the domestic delivery after the clearance. If you have any questions, please feel free to contact us. Usually you can receive it within 2-3 days after clearance. Thank you. ^^

Answered
2018-06-15
zer*******
User

I am going to drive after charging the battery to use after storage in winter.

1 on the instrument panel! The error code does not work.

Please let me know how to fix it.

KR South Korea
User

Hello, customer
I am really sorry for the inconvenience of the goods issue.
Please unplug the rear wheel motor cable and plug it back in.
Thank you ~

Answered
2018-06-08
sam*******
User

This order was received on September 29, 2017 with order number 116355182 (dated 2014.09.20).
I have traveled 540 km to the present,
There is an abnormal sound and vibration, which is called 'cricket ~ cricket ~'.
When it is touched by the appearance, there seems to be no problem such as the departure of the part and the relaxation of the assembly part.
Perhaps there is something inside the Hub.
Could you address this issue in Korea?
I would appreciate it if you can provide me with the procedures I need to follow to fix it.
I would also like to receive measures in Korea if possible.
Thank you.
Please do your best.

KR South Korea
User

Hello, customer
Please feel free to take a video of the item issue you mentioned and let me know how we can fix it.
Thank you ~

User

Noise and vibration are only present when riding on a bicycle, so there is no way to take a video while driving. If you turn the pedal while stopped, there is no problem. I will return quietly. I can show you a video showing the rear wheel in idle state, but I do not know if it will help you to diagnose the problem.

In addition, I think that abnormal noise and vibration occur only when the load is applied to the motor.
It looks like normal because it does not take a load when you turn the wheel.

User

Do you have a sound when you are dragging a low-voltage battery?

User

This is a video from a stopped state. No more noise.

It was somewhat dangerous, but I took a video while driving. A little more torque on the hill, the more noise it gets.

User

Yes, please, please wait a moment.

Hello, customer
Did the product issue suddenly occur while you were driving on a flat road?
(Jun 10, 2018 17:43)

User

It is not severe on flat roads. I am upset in up-slope.

User

Hello, customer
We checked with our technician, but the problem with the product is that wheel spokes can be shaken.
Please check with your customer.
Thank you ~

User

I've shaken the wheel, but it does not seem like a spokes issue. I will visit the bicycle shop and check it precisely.

I checked it at the bike shop, but there is no abnormality in the other parts and it is the conclusion that it sounds in the motor assembly.

User

Hello, customer
You will return the rear wheel of the product and contact us at the factory to check it free of charge.
Thank you ~

User

International shipping is cumbersome. Is there any way to get domestic action?

User

Hello, customer
If you want to take action in Korea, you should visit the repair shop by yourself.

User

Yes, I would be grateful if you could provide us with a service center in Korea.

User

Hello, customer
We contacted the repair shop today and have not received any reply yet.
If you want to use it in a hurry, you can have it repaired at another bicycle repair shop.
I apologize for the inconvenience and thank you very much ~ ~

User

I would like to use the repair shop that your company designates if possible. Thank you for notifying us when we contact the repair shop.

User

Yes. ^^ Thank you for your understanding.
Please let me know if there is a repair shop.
Thank you.> <

User

Thank you

User

Yes ~ Please wait ~ We will contact you again ~ ~

Hello, customer
We contacted the repair shop and can not accurately determine the problem with the item. It would be better to return it to the factory and have it repaired.
Please send us your mail, and we will guide you through the return of the problem item.
Thank you. ~~
(Jun 17, 2018 16:12)

User

Email: samdrshin@gmail.com.

User

Hello, customer
We will contact you by email.
Thank you. ~~

Answered
2018-05-25
yoo*******
User

Battery failure. The battery suddenly went out while driving. Then, the operation panel of the operation LCD panel is blurred and needs to be replaced. Please contact me.

KR South Korea
User

Hello, customer
How many bicycle order numbers do you have?

Answered
2018-05-20
jin*******
User

What happens to the 40,000 km warranty when the battery suddenly bursts? Is there any way to get compensation?

KR South Korea
User

Hello, customer
How much is the order number of the item?
Please send me pictures of what happens to the battery.
Thank you.

User

The order number is 119123534.

Battery picture.

User

Was it over charged or popped up while driving?

User

Exploded during charging. I almost got a fire.

User

Yes sir.
Please e-mail us your address and we will guide you how.
Thank you. ^^

User

We will mail you a mail address file.

User

Yes, I sent you an email on how to fix it.
Check it out.
Thank you. ^^

User

The adapter also seems to have a problem, do you exchange it?

User

I sent you a mail.
Check it out.
Thank you. ^^

Answered
2018-05-19
gol*******
User

Can not UMA application?
It is an Android phone and it works well ...
Is there an alternative app?

KR South Korea
User

Hello, customer
You can download the app from the Yun Bike homepage.
http://www.uma.com/product/app
No alternative application.
Thank you. ^^

Answered
2018-05-16
sak*******
User

I have lost my charger, let me know how to buy it separately
The e-mail address is sakddori@naver.com.

KR South Korea
User

Hello, customer
You can choose from charger item code 520000604.
Check it out.
Thank you. ^^

Answered
2018-04-28
jtr*******
User

I have been using the Y1 Bike c1 for about a year and four months, but the battery has been turned off while driving today. I know that the battery is out of power and I turned it off, but it does not charge or charge. Is it a charger problem or a battery problem? Is it possible to buy only batteries?

KR South Korea
User

Hello, customer
It is hi-korea.
As a hassle, you should first take a video of the product issue and send it to us. We'll check if it's a charger problem or a battery problem.
Thank you for your order number of goods you purchased before.
We will do our best to assist you after we confirm.
Thank you ~

Answered
2018-04-19
lov*******
User

If you are in stock, you can order white for women and order the battery instead of pink.

KR South Korea
User

Sorry, guest.
The product for women is not likely to produce the factory.
To purchase, only men are available for purchase.
Thank you.

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