Shop Info

  • Contact seller

    E-mail : kakuu4affiliate@hotmail.com
    Contact No : +62-812-2991-5855
  • Address

    Jakarta Jakarta Barat Grogol Petamburan Ruko Grand Shopping Arcade B/8D

  • Return address

 

Shop Info

Contact

  • E-mail : support@kakuubasic.com
  • LINE: @kakuubasic (use @)
  • Blackberry PIN: 7B38B49F
  • Customer Services available during: Mon-Fri (09:00-18:00)

FAQ

Q1: I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is that?
A1: Some items may be out of stock due delay in payment, therefore we recommend you to complete the payment right after  you submit the order.

Q2: Can I order by telephone or e-mail?
A2: You can, but we prefer you to order directly from the website.

Q3: What am I supposed to do if item doesn't arrive?
A3: You can locate your parcel by its tracking code, we usually ship them 2-3 working days upon completing payment or you
can contact us for help.

Shipping

Major Shipping company : EMS
Usual Shipping period: 10 working days
Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

- If you want to get refund or return for the defect item(s) you received,please contact QOO10 Customer Support.

 

- We don't accept the cases below:

 

+ over 2 days from receiving item.

+ if items are open/used or damaged.

+ sending item without prior contact.