Jakarta Jakarta Barat Grogol Petamburan Ruko Grand Shopping Arcade B/8D
- Warehouse Singapore: 10 Anson Road #21-02 International Plaza 079903 Singapore
- Warehouse Indonesia:
- Management staff: Myra Lee
- Official website: http://www.kakuubasic.com
- Seller shop address: http://www.qoo10.com/kakuubasic_ID_us
- Employees: 27
- E-mail : firstname.lastname@example.org
- LINE: @kakuubasic (use @)
- Blackberry PIN: 7B38B49F
- Customer Services available during: Mon-Fri (09:00-18:00)
- Q1: I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is that?
- A1: Some items may be out of stock due delay in payment, therefore we recommend you to complete the payment right after you submit the order.
- Q2: Can I order by telephone or e-mail?
- A2: You can, but we prefer you to order directly from the website.
- Q3: What am I supposed to do if item doesn't arrive?
- A3: You can locate your parcel by its tracking code, we usually ship them 2-3 working days upon completing payment or you
- can contact us for help.
ShippingMajor Shipping company : EMS
Usual Shipping period: 10 working days
Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
- If you want to get refund or return for the defect item(s) you received,please contact QOO10 Customer Support.
- We don't accept the cases below:
+ over 2 days from receiving item.
+ if items are open/used or damaged.
+ sending item without prior contact.