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Q & A Lists
Item Question & Answer
[Sulwhasoo] Timetreasure Perfecting Water / Emulsion / Serum / Cream / Eye Cream
[Sulwhasoo] Timetreasure Perfecting Water / Emulsion / Serum / Cream / Eye Cream
Item Q&A
  • Question : Inquiry for the item from wyf****Jun 22, 2018

    Hi seller, may I know bith perfecting water and emulsion selling full sizes?

    MYMalaysia

    Answer : [Re] Inquiry for the item from wyf****

    The price was set incorrectly by the previous Manager.
    I'm sorry to get you involved.

[The history of Whoo] Cheongidan Line -  Hwahyun Balancer 150ml / Korean Cosmetic/ TT BEAUTY
[The history of Whoo] Cheongidan Line - Hwahyun Balancer 150ml / Korean Cosmetic/ TT BEAUTY
Item Q&A
  • Question : Inquiry for the item from wyf****Jun 22, 2018

    Hi seller, it’s Cheongidan hwahyun balancer authentic products?

    Promotion?

    MYMalaysia

    Answer : [Re] Inquiry for the item from wyf****

    May I know the expiry date?

    Question : [Re] Inquiry for the item from wyf****

    Selling full size?

    Answer : [Re] Inquiry for the item from wyf****

    The price was set incorrectly by the previous Manager.
    I'm sorry to get you involved.

[LANEIGE] Sample Kit / Trial Kit / Travel Kit / Mini Size Kit / [SAMPLE] Laneige Water Sleeping mask
[LANEIGE] Sample Kit / Trial Kit / Travel Kit / Mini Size Kit / [SAMPLE] Laneige Water Sleeping mask
Item Q&A
  • Question : i have questionSep 30, 2017

    hi i want to order
    do you have kakao id?

    Answer : [Re] i have question

    Dear customer,
    Sorry, communication through kakao talk is not possible. If you need any help, you can write through Q10. Thank you.

[THE HISTORY OF WHOO] 2017 HWANYU EYE CREAM ROYAL BEAUTY COLLECTION (Eye cream 50ml + 10 more items)/ Korean Cosmetics/The Aram mall
[THE HISTORY OF WHOO] 2017 HWANYU EYE CREAM ROYAL BEAUTY COLLECTION (Eye cream 50ml + 10 more items)/ Korean Cosmetics/The Aram mall
Item Q&A
  • Question : 상품 관련 tkm****님의 문의입니다.May 25, 2017

    답변은 언제쯤..

    Answer : [Re] 상품 관련 tkm****님의 문의입니다.

    안녕하세요. 답변 늦어서 죄송합니다. 환유동안고 로얄 뷰티 컬렉션이 재고 없네요. 감사합니다.

  • Question : 환유동안고 로얄뷰티 컬렉션May 24, 2017

    통화가 너무 안되네요....
    이 제품 재고 있는건지 궁금하고요, 급한 건이라, 직거래로 바로 구매하고 싶은데 가능한지요
    통화 가능한 연락처를 주시던지, 아니면 연락 부탁 드립니다
    010 4512 5747 노강희

    Answer : [Re] 환유동안고 로얄뷰티 컬렉션

    안녕하세요. 확인하고 연락드릴게요. 감사합니다.

Korean Cosmetics ♥ The Golden Fishery [HERA] Homme Brightening Fluid / AMOREPACIFIC
Korean Cosmetics ♥ The Golden Fishery [HERA] Homme Brightening Fluid / AMOREPACIFIC
Item Q&A
  • Question : 배송중 상품분실Oct 10, 2016

    배송 중 상품분실 건으로 재배송 요청합니다.
    택배회사에서 분실처리하기로 이야기 됐습니다.
    Dear seller
    My order number is 106979349
    Order date is 08/25/2016

    Answer : [Re] 배송중 상품분실

    Dear Customer,

    Delivery status showing us "item is delivered". Please see attached picture. We haven't received any contact from delivery company.

    Thank you.

  • Question : 택배회사에서 배송중 분실로 재발송 요청드립니다.Oct 07, 2016

    택배회사에서 배송중 분실로 택배회사랑 얘기 끝났습니다.
    상품 재발송으로 처리해주겠다고 했는데,, 배송이 아무리 기다려도 오지 않아,, 확인 부탁 드립니다.

    Answer : [Re] 택배회사에서 배송중 분실로 재발송 요청드립니다.

    안녕하세요. 월요일에 확인하고 답변 드릴게요.

    안녕하세요. 월요일에 확인하고 답변 드릴게요.
    Dear Customer,

    Could you please tell me your order number?
    Thank you.

    안녕하세요. 월요일에 확인하고 답변 드릴게요.

    안녕하세요. 월요일에 확인하고 답변 드릴게요.
    Dear Customer,

    Could you please tell me your order number?
    Thank you.
    .

Korean Cosmetics ♥ The Golden Fishery [the history of Whoo] EMS shipping] LG life health after Whoo- fan Yu cream planning set / Fan Yu essence planning set / eye cream planning set /  LG care
Korean Cosmetics ♥ The Golden Fishery [the history of Whoo] EMS shipping] LG life health after Whoo- fan Yu cream planning set / Fan Yu essence planning set / eye cream planning set / LG care
Item Q&A
  • Question : asking cointainsOct 08, 2016

    Hi, for the hwanyu essence 50ml it will come with 11 items or 15 items like in your description box? because the customer review pict is 11 items . If i wanna order the 11 items set hwanyu how much? or is it same price?

    Answer : [Re] asking cointains

    Dear Customer,

    The main product is hwanyu essence 50ml and other additional products are not fixed. In other words, addtional products can be changed by each time of production. Price is same.

    Thank you.

Korean Cosmetics ♥ The Golden Fishery [O HUI] Perfect Sunblock Black EX+ SPF50+/PA++ 50ml / LG care / Korea cosmetic
Korean Cosmetics ♥ The Golden Fishery [O HUI] Perfect Sunblock Black EX+ SPF50+/PA++ 50ml / LG care / Korea cosmetic
Item Q&A
  • Question : Please speed up the process!!!!!!!May 19, 2016

    I've ordered a total of two products!!!!!!!
    But, I've only received one of them!!!!!!!
    You have said me "We will send your missing item immediately."
    But i still don't received the missing item!!!!!!!!!!!
    Please speed up the process!!!!!!!
    If the things are not going smoothly again, I will not deal with Golden Fishery.

    Answer : [Re] Please speed up the process!!!!!!!

    Dear customer,
    We have shipped your item on Monday, it should be delivered anytime now.
    Your tracking number is KRKR100520.
    We are very sorry for your inconvenience.
    Have a wonderful evening.

    Best regards,
    Goldney

    Question : [Re] Please speed up the process!!!!!!!

    KRKR100520 is wrong tracking number!!!!!!!!!!!!!!!!!!!!! You try it one time!!!!!!
    If you have sent it, please tell me the correct tracking number.

    You sent the goods to me twice? You check it out?
    You should be able to tell me the "corrtect" tracking number two.

    Answer : [Re] Please speed up the process!!!!!!!

    We are sorry for the mistake we made for not sending the correct amount of products the first time.
    The tracking number we gave you was the temporary number that the delivery company use. So sorry for that again. Your second item is sent, and as soon as we get the official tracking number we will send it to you. We are looking at around 3 to 5 hours before we get the number.
    Thanks

  • Question : Please speed up the process!!!!!!!May 19, 2016

    I've ordered a total of two products!!!!!!!
    But, I've only received one of them!!!!!!!
    You have said me "We will send your missing item immediately."
    But i still don't received the missing item!!!!!!!!!!!
    Please speed up the process!!!!!!!
    If the things are not going smoothly again, I will not deal with Golden Fishery.

    Answer : [Re] Please speed up the process!!!!!!!

    Dear customer,
    We have shipped your item on Monday, it should be delivered anytime now.
    Your tracking number is KRKR100520.
    We are very sorry for your inconvenience.
    Have a wonderful evening.

    Best regards,
    Goldney

    Question : [Re] Please speed up the process!!!!!!!

    KRKR100520 is wrong tracking number!!!!!!!!!!!!!!!!!!!!! You try it one time!!!!!!
    If you have sent it, please tell me the correct tracking number.

    Answer : [Re] Please speed up the process!!!!!!!

    We checked and it seems like it departed on May 17th and will be arrived sometime this week soon

  • Question : Please speed up the process!!!!!!!May 19, 2016

    I've ordered a total of two products!!!!!!!
    But, I've only received one of them!!!!!!!
    You have said me "We will send your missing item immediately."
    But i still don't received the missing item!!!!!!!!!!!
    Please speed up the process!!!!!!!
    If the things are not going smoothly again, I will not deal with Golden Fishery.

    Answer : [Re] Please speed up the process!!!!!!!

    Dear customer,
    We have shipped your item on Monday, it should be delivered anytime now.
    Your tracking number is KRKR100520.
    We are very sorry for your inconvenience.
    Have a wonderful evening.

    Best regards,
    Goldney

    Question : [Re] Please speed up the process!!!!!!!

    KRKR100520 is wrong tracking number.
    I can't track this number.
    You should let me know the correct number!!!

    Answer : [Re] Please speed up the process!!!!!!!

    Dear. Customer
    We are very sorry. There was a same name of customer that
    we had little mistake of confusion.
    We checked and it seems like it departed on May 17th and will be arrived sometime this week soon.
    301646830052

  • Question : missingMay 18, 2016

    Please send my item immediately and Please let me know the tracking number!!!!!

    Answer : [Re] missing

    KRKR100520

    This is your tracking number.
    Please contact qexpress for further information.
    Thank you and have a wonderful day.

Korean Cosmetics ♥ The Golden Fishery [the history of Whoo] Gongjinhyang_Mi : Sun Base (SPF42/PA++) 45ml / LG care
Korean Cosmetics ♥ The Golden Fishery [the history of Whoo] Gongjinhyang_Mi : Sun Base (SPF42/PA++) 45ml / LG care
Item Q&A
  • Question : 주문 했는데 배송이 안 되었습니다.Mar 10, 2015

    주문번호 : 100068896

    주문확인 페이지에서는 배송 완료 되었다고 뜨는데,
    배송 추적해도 추적도 안되네요

    확인 부탁 드려요

    Answer : [Re] 주문 했는데 배송이 안 되었습니다.

    안녕하세요.
    유선상으로 말씀드렸다시피 오늘 한개가 먼저 출고되며,
    다음주 중으로 나머지 한개가 출고될 예정입니다.
    양해부탁드립니다.
    감사합니다.

[The Histroy Of Whoo]KOREA Beauty cosmetics[Whoo] jinyulhyang special set(Balancer + Lotion)_150ml/110ml
[The Histroy Of Whoo]KOREA Beauty cosmetics[Whoo] jinyulhyang special set(Balancer + Lotion)_150ml/110ml
Item Q&A
  • Question : STOCK INQUIRYApr 18, 2014

    Hi,

    May I know this gift setjinyulhyang special set(Balancer + Lotion)_150ml/110ml have the stock ?

    Answer : [Re] STOCK INQUIRY

    Thank you.
    This set is a limited edition and.
    Balance 150ml
    Lotion 110ml
    samples 4