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Item Question & Answer
Fingertip Pulse Oximeter with Color OLED - Portable SpO2 and Pulse Rate Monitor (FDA CE)
Fingertip Pulse Oximeter with Color OLED - Portable SpO2 and Pulse Rate Monitor (FDA CE)
Item Q&A
  • Question : 배송 관련 758****님의 문의입니다.Feb 05, 2018

  • Question : 큐텐에서 해결 바랍니다.Jan 31, 2018

  • Question : ShippmentJan 24, 2018

  • Question : 배송 관련 758****님의 문의입니다.Jan 09, 2018

    Prease give me tracking information.

    Answer : [Re] 배송 관련 758****님의 문의입니다.

    Hello Kim, the item was just restocked and sent to Qxpress center. You will see the updated tracking number in a day or two. Thank you!

    Question : [Re] 배송 관련 758****님의 문의입니다.

    I ordered it on January 4th.
    However, I have not received any information related to the delivery yet.
    Please check the shipping status again.

  • Question : 언제쯤배송될까요?Nov 12, 2016

    확인부타드립니다~^^

    Answer : [Re] 언제쯤배송될까요?

    친애하는 황정아,

    안녕. 메시지를 보내 주셔서 감사합니다. 우리는 11 월 4 일 중국 우체국을 통해 그것을 보냈습니다. 일반적으로 영업일 기준 7 ~ 15 일 내에 도착합니다. 귀하의 추적 번호는 [RD567191623CN]이며 추적 정보를 동봉합니다 :

    2016-11-05 14:32

    CNCANA, Departure from outward office of exchange, Dispatch number : 950
    2016-11-04 15:48

    51001020, Posting/Collection, Posting office zip code : 51001020, Transit or Destination country : KOREA

    이제는 물류 피크이므로 며칠 동안 지연 될 수 있습니다. 다시 일주일 기다릴 수 있니? 이해해 주셔서 감사합니다.

    친애하는,
    Elva

Freeshipping - 100 Replacement Arrays with FREE HealthyLife Ionic Detox Foot SPA Cleanse Machine
Freeshipping - 100 Replacement Arrays with FREE HealthyLife Ionic Detox Foot SPA Cleanse Machine
Item Q&A
Free Shipping - U-Style 2-in-1 Photon LED Light Therapy and Ultrasound Therapy Machine w/ LCD
Free Shipping - U-Style 2-in-1 Photon LED Light Therapy and Ultrasound Therapy Machine w/ LCD
Item Q&A
  • Question : questionJan 04, 2016

    Can i use to body? Slimming function??

    and..Do you ship to me, Korea plug? Yes or No~?

    Answer : [Re] question

    Hello,

    Thank you for your email.

    Yes, it can be used on body. We can ship you Korea plug.

    Have a good day
    Yannie Deng

Foot SPA Cleanse Machine with Dual Ionic Arrays
Foot SPA Cleanse Machine with Dual Ionic Arrays
Item Q&A
  • Question : Product claimsAug 16, 2015

    Double detox foot bath machine lcd The windows are broken, I was shipped. And the wrist band short one, too, you're back.

    Answer : [Re] Product claims

    Hi

    Thank you for your email.

    You mean the wrist band is short for you, right? Please tell me more about your problem and I will try my best to help you.

    Hope to hear from you at your earliest convenience.
    Yannie Deng

    Question : [Re] Product claims

    Attached photo double like detox spa Machine the lcd is there a window was smashed and were wrist band is two and but only one delivery under components

    Answer : [Re] Product claims

    Hi

    Thank you for your email.

    We saw the picture you sent us. The machine might be damaged during the shipment since we have tested it before sending it out. AS you know the rough handling during the shipment is unavoidable.

    We are willing to resend you a new item for free. I want to hear your opinion towards this matter. Thanks.

    Hope to hear from you at your earliest convenience.
    Yannie Deng

    Question : [Re] Product claims

    I await your answer, listen to me and I waited for a company that sent the new products but products has been shipped yet because he does not inquire. I have a new will you take a long time to take the product?

    Answer : [Re] Product claims

    Hi,

    Thank you for your email.

    Since you have bought a new item from another company. Then Please return the item back to us. Below is our return address:
    Xiangnanruifeng Room 2210 B Building 22 Guimiao Road
    Nanshan Shenzhen Guangdong
    China
    518000
    Tel: 0755-83664130

    Please let us know after the return is shipped. Thanks.

    Have a good day
    Yannie Deng

    Question : [Re] Product claims

    I want to wish to be again the product of your company.They want me to send it back to normal new products. Then we will have problems to return the product after receiving the product. If you do I will handle the work very much.

    Answer : [Re] Product claims

    Hi

    Thank you for your email.

    what do you mean by saying you have problems to return the parcel back to us?

    Here is the return address: Xiangnanruifeng Room 2210 B Building 22 Guimiao Road
    Nanshan Shenzhen Guangdong
    China
    518000
    Tel: 0755-83664130

    Please ship it by post to reduce the shipping cost. Please kindly let us know after the return is shipped.

    Hope to hear from you at your earliest convenience.

    Have a good day
    Yannie Deng


    안녕

    이메일을 보내 주셔서 감사합니다.

    당신은 당신이 우리에게 다시 소포를 반환하는 문제가 무엇을 의미합니까?

    에 반송 주소는 다음과 같습니다: Xiangnanruifeng Room 2210 B Building 22 Guimiao Road
    Nanshan Shenzhen Guangdong
    China
    518000
    Tel: 0755-83664130

    반환 운송 비용을 줄이기 위해 스탬프를 사용하여 우편으로 소포반환하시기 바랍니다. 친절 반환 출하 후 알려 주시기 바랍니다.

    빠른 시일 여러분의 의견을 바랍니다.

    좋은 하루 되세요
    Yannie Deng

  • Question : ITEMS RECEIVED BUT WHISTBAND NOT FUNCTIONApr 01, 2013

    Sorry to say that, both of your whistband of this shipment not working.

    Kindly sentthis parts to me as soon as possible.

    Thanks

    Nor Azli

    Answer : [Re] ITEMS RECEIVED BUT WHISTBAND NOT FUNCTION

    Hi





    Thank you so much for contacting us. Ragarding the wrist band, we attached two pictures of the wrist band of this message.



    Picture 1:

    It's a picture of the wrist band. We need to wear the wrist band to our wrist, better the flat part of the wrist. Please note that the connecting part should get away with any water, otherwise it will affect the connection.



    Picture 2:

    You need to ware the wrist band very very tight, maybe a little hurt tight.

    If the Spa A or the Spa B shows not working, usually the connection of the system is not well.




    Besides, we would like to share the videos on our Youtube, which I wish would be very helpful. Here are the links:

    1. http://www.youtube.com/watch?v=yOzWFys9KYA

    2. http://www.youtube.com/watch?v=99d9n_UV2Go

    3. http://www.youtube.com/watch?v=GmbP9pMNWpQ

    Thank you so much for re-try. I'm looking forward to hearing from you.

  • Question : ITEM RECEIVED BUT WRISTBAND NOT FUNCTIONFeb 28, 2013

    I received my item yesterday afternoon, thanks.

    After tested, the machine is on good condition but one of the Wristband was not function. This wristband I tested many time on 'A' and 'B' connection and also tested on my First Machine that I received last Monday.

    Hopefully you will replace this wristband as soon as possible.

    Regards,

    Nor Azli

    Answer : [Re] ITEM RECEIVED BUT WRISTBAND NOT FUNCTION

    Dear valued customer

    Thank you so much for contacting us. Ok, we will reship a wrist band. If there is anything else I can do for you, please feel free to email me back.

  • Question : CAN'T TRACE THE TRACKING NUMBERFeb 27, 2013

    Dear Best Medical Direct,

    I still can't trace my item (Tracking no. FEDEX 539432197109.

    Kindly advise as soon as possible on the delivery.

    Regards,

    NOR AZLI ABDUL LATIF

    Answer : [Re] CAN'T TRACE THE TRACKING NUMBER

    Dear customer

    Thank you so much for contacting us. I'm sorry that I was jsut infromed that the parcel changed the tracking number for some reason. The new tracking number is 539432217387. I just tracked, it's arrived in SEPANG MY and the estimated delivery date is nearly today. The parcel is transiting for it's final delivery. Please note to check.

    Sorry again. If there is anything else I can do for you, please feel free to email me back.

  • Question : ORDER NOT RECEIVEDFeb 25, 2013

    I'm still not received yet my order on this item & my tracking number FEDEX 539432186167 also cannotbe use.

    Kindly advise as soon as possible.

    NOR AZLI

    Answer : [Re] ORDER NOT RECEIVED

    Dear valued customer

    Thank you so much for contacting us. I just tracked your parcel with the tracking number 539432211632 on https://www.fedex.com/fedextrack/?tracknumbers=539432211632&cntry_code=us. It shows in SEPANG MY right now. The estimated deliver date is Tues 2/26/2013 6:00 pm.

    Hope the reply is helpful. If there is anything else I can do for you, please feel free to email me back.

+View all Notice, FAQ, Q&A >>
20 Replacement Arrays for Ionic Detox Foot SPA Cleanse Machines
20 Replacement Arrays for Ionic Detox Foot SPA Cleanse Machines
Item Q&A
  • Question : 제품배송Aug 06, 2015

    왜 아직까지 제품이 배송이 안되는지요?

    Answer : [Re] 제품배송

    안녕하세요

    이메일을 보내 주셔서 감사합니다.
    이것은 해독 발 스파 기계에 대한 추적 번호 1Z188A790452281484 이다; 이 20 교체 배열에 대한 추적 번호 89020700554 이다.

    온라인 추적 정보는 소포가 Auguest 6 일 한국에 도착 보여줍니다, 그래서 당신은 오늘을 받게됩니다. 첨부 파일에 추적 정보를 찾아주세요

    다른 문의 사항이 있으면 알려 주시기 바랍니다.

    좋은 하루 되세요
    Yannie 덩

Portable Alkaline Water Ionizer Energy Bottle with Case
Portable Alkaline Water Ionizer Energy Bottle with Case
Item Q&A
  • Question : questionMay 28, 2015

    how long is the shipping here in singapore...thank you

    Answer : [Re] question

    Hi

    Thank you for your email.

    Normally it will take 3 to 5 working days for the parcel to arrive since we ship the order by Qxpress.

    Please let me know if you have some other questions.

    Have a good day
    Yannie

Free Shipping - Detox Foot Pad Patches (10 Pieces Pack!) by HealthyLife
Free Shipping - Detox Foot Pad Patches (10 Pieces Pack!) by HealthyLife
Item Q&A
  • Question : price is for 10 piece or 100 pieces?Jun 08, 2014

    i am confused. is 10 or 100?

    Answer : [Re] price is for 10 piece or 100 pieces?

    Hello,
    Thank you for contacting us. It is 10 pieces in 1 pack. The price is for 10 pieces.

Freeshipping - LifeSafe One Step (HCG) Pregnancy Test Strip Pack - 100 Counts
Freeshipping - LifeSafe One Step (HCG) Pregnancy Test Strip Pack - 100 Counts
Item Q&A
  • Question : refundOct 09, 2013

  • Question : refundOct 03, 2013

  • Question : refundSep 11, 2013

  • Question : refundSep 10, 2013

  • Question : refundSep 06, 2013

    how i send back to u & refund my money?

    Answer : [Re] refund

    Thank you for your kind inquiry. May I ask why you want to return the products?

    Question : [Re] refund

    because is too more,then before i dunno got expiry date..after received just saw the date...i cant use finished.hope u can help me to refund.thanks

+View all Notice, FAQ, Q&A >>
Freeshipping - HealthyLife Far Infrared Hand-held Heating Device (Massager)
Freeshipping - HealthyLife Far Infrared Hand-held Heating Device (Massager)
Item Q&A
HealthyLife Professional Digital Therapy TENS Machine for Pain Relief and Control w/
HealthyLife Professional Digital Therapy TENS Machine for Pain Relief and Control w/
Item Q&A
  • Question : Tens machineSep 07, 2013

One Step LH Ovulation Test Strip Pack - 50 Counts
One Step LH Ovulation Test Strip Pack - 50 Counts
Item Q&A
  • Question : expiry dateAug 29, 2013

  • Question : 20651937 - One Step LH Ovulation Test Strip Pack - 50 CountsAug 28, 2013

Original Looks Silicone Bra Inserts for Breast Enhance
Original Looks Silicone Bra Inserts for Breast Enhance
Item Q&A
  • Question : Haven't received the following itemJul 21, 2013

    Can you help me to check the above item. I haven't received the above item.

    Answer : [Re] Haven't received the following item

    The tracking number of your order is RF150044435SG. It is traceable on www.singpost.com. Please check it.

Allergic Rhinitis Laser Treatment Machine for Home Care by BreathAid
Allergic Rhinitis Laser Treatment Machine for Home Care by BreathAid
Item Q&A
  • Question : Prepare for the contingency, where I leave the e-mail address.May 07, 2013

  • Question : Incorrect ShippingMay 07, 2013

Freeshipping - 2 Replacement Arrays for HealthyLife Ionic Detox Foot SPA Cleanse Machine
Freeshipping - 2 Replacement Arrays for HealthyLife Ionic Detox Foot SPA Cleanse Machine
Item Q&A
  • Question : NEW ORDERFeb 28, 2013

    Kindly sent this item with replacement of Wristband that I reported this morning.

    Thanks

    Nor Azli

    Answer : [Re] NEW ORDER

    Dear valued customer



    Thank you so much for contacting us. Yes, we will ship the order with the wristband. If there is anything else I can do for you, please feel free to email me back.

  • Question : NEW ORDERFeb 28, 2013

    Kindly sent this item with replacement of Wristband that I reported this morning.

    Thanks

    Nor Azli

    Answer : [Re] NEW ORDER

    Dear valued customer

    Thank you so much for contacting us. Yes, we will ship the order with the wristband. If there is anything else I can do for you, please feel free to email me back.

  • Question : CHANGE OF ADDRESS Feb 19, 2013

    Mistake on address Number:

    Kindly make a correction on address, the right address is:

    ALBAR HEALTH CARE,
    No 22, JALAN BIDARA 9, SAUJANA UTAMA 3, 47000 SUNGAI BULOH, SELANGOR. MALAYSIA.

    Answer : [Re] CHANGE OF ADDRESS

    Dear valued customer

    Thank you so much for contacting us. Ok, we will ship to the right shipping address. If there is anything else I can do for you, please feel free to email me bac.

Freeshipping - SleepPro Anti Snore Inner Nose Clip
Freeshipping - SleepPro Anti Snore Inner Nose Clip
Item Q&A
  • Question : Effectiveness of nose clipOct 27, 2012

    Hi there,

    Wanted to do a little enquiry about the product. Will it cause the wearer to feel uncomfortable if the item's clipping is either too tight/too loose on the nose? I'm thinking of possible disturbance will occur when the wearer feels uncomfy and tends to remove or unintentionally take it off when sleeping. Do you have any testimonies or feedback on this product to share? Thanks in advance.

    Answer : [Re] Effectiveness of nose clip

    Thank you so much for contacting us. It is quick and easy to fit and comfortable to wear. We never get complains from customers said it's too uncomfortable to wear.

    Let me explain how this product works. Worn during sleep, the mouthpiece uses normal
    body reflexes to help keep the airway open. The device fits snugly on the upper teeth after an easy at-
    home customization by the user. Now, when the lower jaw closes, the teeth strike the molded channel
    and are induced by natural jaw movement to advance along the mouthpiece's channel, slowly moving
    and adjusting the lower jaw to a more forward position. By inducing the lower jaw and tongue to
    move to a more forward position, the device naturally makes a more open airway for the wearer,
    without the need for surgery. This natural adjusting via the mouthpiece results in a significant
    reduction in snoring and better breathing for the wearer.

    Hope the reply is helpful. If there is anything I can do for you, please feel free to email me back.

Freeshipping - Fetal Doppler Baby Heart Rate Monitor (Factory Direct - Angelsounds JPD-100S)
Freeshipping - Fetal Doppler Baby Heart Rate Monitor (Factory Direct - Angelsounds JPD-100S)
Item Q&A
  • Question : haloAug 11, 2012

    hi, can i know when can i receive my order?? tq

    Answer : [Re] halo

    Thank you so much for contacting us. Sorry for the late reply. I just tracked the parcel. The status shows: Delivered. Have you received the parcel? If there are any questions, please feel free to email me back.