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Q & A Lists
Item Question & Answer
[HANSSEM] My Cook 7L Airfryer HSAD-7000S
[HANSSEM] My Cook 7L Airfryer HSAD-7000S
Item Q&A
I’SENSE Robotic Auto Mop Cleaner HC260 Obstacle Edge Sensor RC Included
I’SENSE Robotic Auto Mop Cleaner HC260 Obstacle Edge Sensor RC Included
Item Q&A
  • Question : 취소/환불 관련 mina2311님의 문의입니다.Jan 15, 2021

    물건 발송하지 말고 취소 환불해 주세요

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 mina2311님의 문의입니다.

    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We also certainly understand your concern regarding the receipt.
    This parcel is not sent to the post office due to COVID 19.
    Could you please hope to understand their work system?
    If you paid, it will be refunded to you in 2-3 business days.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 취소/환불 관련 mina2311님의 문의입니다.Jan 15, 2021

    제가 구매한지 10분정도 되었는데 잘못 클릭해서 수취확인을 눌렀네요
    상품취소 요청 드립니다.

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 mina2311님의 문의입니다.

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

    Question : [Re] 취소/환불 관련 mina2311님의 문의입니다.

    괜찮습니다

Yamaha Audio CD Player MP3 WMA AUX Speaker MCR-B043
Yamaha Audio CD Player MP3 WMA AUX Speaker MCR-B043
Item Q&A
TARGUS Newport 15  TSB945GL Backpack Women Men (Black)
TARGUS Newport 15 TSB945GL Backpack Women Men (Black)
Item Q&A
  • Question : 상품 관련 ceci.kwon님의 문의입니다.Dec 24, 2020

Iconix Korea Parking Lot Play Set with Tayo Bus 1PCS
Iconix Korea Parking Lot Play Set with Tayo Bus 1PCS
Item Q&A
  • Question : 배송 관련 fks20141님의 문의입니다.Dec 23, 2020

    국내배송인데 왜이렇게 늦나요?ㅜ

    KRSouth Korea

    Answer : [Re] 배송 관련 fks20141님의 문의입니다.

    안녕하세요

    Question : [Re] 배송 관련 fks20141님의 문의입니다.

    큐텐 배송은 큐익스배송사를 통해서 배송되기때문에 조금 지연이 됩니다. 382889083654 송장 번호입니다 .양해 부탁드립니다 .

  • Question : 배송 관련 hwa****님의 문의입니다.Apr 05, 2020

    싱가포르로 배송받으려고 하는데
    얼마나걸릴까요?

    SGSingapore

    Answer : [Re] 배송 관련 hwa****님의 문의입니다.

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

SAMSUNG MZ-76E1T0BW SSD 1TB 860 EVO
SAMSUNG MZ-76E1T0BW SSD 1TB 860 EVO
Item Q&A
  • Question : 배송 관련 ghost0123님의 문의입니다.Dec 16, 2020

    라이브 문의에 답변이 없어 게시판에 문의 드립니다.
    3일째 물류 센터로 이동중으로 나옵니다.
    국내 발송으로 알고 있는데 어디서 어디로 이동하길래 한국땅에서 3일째 물류 센터로만 이동하고 있는지 확인 부탁 드립니다.

    KRSouth Korea

    Answer : [Re] 배송 관련 ghost0123님의 문의입니다.

    Dear customer
    Thank you for inquiry.
    Your parcel is already dispatched from Qxpress carrier company
    Really thanks

    Question : [Re] 배송 관련 ghost0123님의 문의입니다.

    큐텐 배송은 큐익스프레스 통해서 가기 때문에 하루더 기다려주세요. 요즘 코로나로 조금 지연되는건 사실입니다. 감사합니다

[AGATHA Paris] ◆Lowest Price◆Genuine Agatha Earring 14K SIMPLE 2381623S-322-TU
[AGATHA Paris] ◆Lowest Price◆Genuine Agatha Earring 14K SIMPLE 2381623S-322-TU
Item Q&A
HAAN Korea Wired Floor Steam Cleaner AM-7500WT
HAAN Korea Wired Floor Steam Cleaner AM-7500WT
Item Q&A
  • Question : 배송 관련 oblue70님의 문의입니다.Nov 29, 2020

    영국으로 배송 되나요 꼭 사고 싶어요

    KRSouth Korea

    Answer : [Re] 배송 관련 oblue70님의 문의입니다.

    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We also certainly understand your concern regarding the receipt.
    As there are many orders we have been placed to scan at the carrier company, the scanning work is some delayed sequentially due to COVID 19.
    Could you please hope to understand their work system?
    Thank you for your patience collaboration.
    Best Regards

  • Question : 249****様のお問い合わせです。Feb 03, 2020

    電圧が220Vになっていますが、日本国内でも使えますでしょうか?

    JPJapan

    Answer : [Re] 249****様のお問い合わせです。

    Yes sure
    You can use the Transformers.
    Thanks

Gateman WV-43 Digital Door Lock LED Touch Key Pad
Gateman WV-43 Digital Door Lock LED Touch Key Pad
Item Q&A
  • Question : 來自corgi0929的關於配送的諮詢。Nov 26, 2020

    請問我購買五組 共NT$9550 寄送到台灣 要運費嗎?

    TWTaiwan

    Answer : [Re] 來自corgi0929的關於配送的諮詢。

    Well noted

    Question : [Re] 來自corgi0929的關於配送的諮詢。

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

Samsung NEW Smart Digital Door Lock Home Security SHP-DP960
Samsung NEW Smart Digital Door Lock Home Security SHP-DP960
Item Q&A
  • Question : Inquiry for the item from WendyOct 22, 2020

[HANN Korea] ◆Lowest Price◆HFM-1000 Slow health Cooker/ Stew Maker/ Soup Maker/ Baby Food Maker
[HANN Korea] ◆Lowest Price◆HFM-1000 Slow health Cooker/ Stew Maker/ Soup Maker/ Baby Food Maker
Item Q&A
  • Question : 상품 관련 hyonki님의 문의입니다.Oct 14, 2020

    한경희 죽 제조기 미국에서 사용 가능한 제품 인가요? 120v

    USUnited States

    Answer : [Re] 상품 관련 hyonki님의 문의입니다.

    죄송합니다 사용불가능합니다

Lequip Korea LD-918B 6 Tray Food Dehydrator Warmer for Home
Lequip Korea LD-918B 6 Tray Food Dehydrator Warmer for Home
Item Q&A
  • Question : 상품 관련 chfhrrhddnjs님의 문의입니다.Sep 23, 2020

    안녕하세요~일본에서사용하려고합니다전기가100볼트인데 100인지 100볼트 이여야 되는데 정보부탁 드립니다

    JPJapan

    Answer : [Re] 상품 관련 chfhrrhddnjs님의 문의입니다.

    네 구매 가능합니다 하지만 트렌스를 구매하셔야 사용가능합니다

Gateman Smart Living Bridge Bluetooth Module
Gateman Smart Living Bridge Bluetooth Module
Item Q&A
  • Question : 來自globe5230會員的商品咨詢。Sep 15, 2020

  • Question : 來自gt5****會員的商品咨詢。Oct 28, 2019

    220V or 100V ?

    TWTaiwan

    Answer : [Re] 來自gt5****會員的商品咨詢。

    100 ~ 220V is available

    Question : [Re] 來自gt5****會員的商品咨詢。

    Ok Thank

    Answer : [Re] 來自gt5****會員的商品咨詢。

    Thanks

  • Question : 來自gt5****會員的商品咨詢。Oct 21, 2019

    이 제품은 중국어를 지원합니까?

    TWTaiwan

    Answer : [Re] 來自gt5****會員的商品咨詢。

    안녕하세요
    디지털 도어락이 어떤 제품입니까
    보통 요즘 제품들은 영어 , 중국어 , 대만어 지원합니다
    감사합니다

  • Question : 來自gt5****會員的商品咨詢。Oct 21, 2019

    請問有支援中文嗎?

    TWTaiwan

    Answer : [Re] 來自gt5****會員的商品咨詢。

    안녕하세요
    디지털 도어락이 어떤 제품입니까
    보통 요즘 제품들은 영어 , 중국어 , 대만어 지원합니다
    감사합니다

VOTO KOREA New Jog-Dial 10L Air Fryer Airfryer Oven CA-J10L
VOTO KOREA New Jog-Dial 10L Air Fryer Airfryer Oven CA-J10L
Item Q&A
  • Question : 商品関連1965mayu4078様のお問い合わせです。Sep 09, 2020

  • Question : 來自glorialovesgod會員的商品咨詢。Aug 30, 2020

    請問可否同時購買其他配件?
    如果在香港購買,送貨時間要多久
    如果購買後有問題,能否換貨?

    HKHong Kong

    Answer : [Re] 來自glorialovesgod會員的商品咨詢。

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

    Question : [Re] 來自glorialovesgod會員的商品咨詢。

    https://qoo.tn/BErREX/Q101150318
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=677980097

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=677980098

    Answer : [Re] 來自glorialovesgod會員的商品咨詢。

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

VOTO KOREA NEW VTG01 Multi Cooker Electric Grill Pan Oven
VOTO KOREA NEW VTG01 Multi Cooker Electric Grill Pan Oven
Item Q&A
◆Sale Event◆CUCKOO Korea CR-1010FB Pressure Rice Cooker 10 cups
◆Sale Event◆CUCKOO Korea CR-1010FB Pressure Rice Cooker 10 cups
Item Q&A
  • Question : Inquiry related delivery from davechae888Aug 18, 2020

    Hi. Is this available for Philippine shipping?

    PHPhilippines

    Answer : [Re] Inquiry related delivery from davechae888

    필리핀 배송 가능한가요?

    Question : [Re] Inquiry related delivery from davechae888

    Dear
    To Philipines , you can place order.

    https://shopee.ph/product/166824249/4847816694

    Thanks

    Answer : [Re] Inquiry related delivery from davechae888

    Hi.

    Question : [Re] Inquiry related delivery from davechae888

    Dear
    Pls recheck ?

    https://shopee.ph/product/166824249/4847816694

    Answer : [Re] Inquiry related delivery from davechae888

    Thanks.

    Question : [Re] Inquiry related delivery from davechae888

    Welcome

UPANG KOREA NEW PLUS Basic UV Baby Bottle Sterilizer
UPANG KOREA NEW PLUS Basic UV Baby Bottle Sterilizer
Item Q&A
  • Question : Inquiry for the item from Save85Aug 13, 2020

    Hi there,

    I'm wondering if you have 110v version?

    I live in the united states.

    USUnited States

    Answer : [Re] Inquiry for the item from Save85

    We do sell 220V
    Thanks

  • Question : Inquiry for the item from gyw****Apr 03, 2020

  • Question : Inquiry for the item from spe****Feb 18, 2020

    Hi, I’m wondering if it has 110v.

    USUnited States

    Answer : [Re] Inquiry for the item from spe****

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    Have nice day.

  • Question : Inquiry for the item from kis****May 12, 2020

  • Question : Inquiry for the item from qis****Feb 25, 2020

    hi, upang plus for pink colour still in stock? the colour is like the photo attached right?

    MYMalaysia

    Answer : [Re] Inquiry for the item from qis****

    Yes sure in stock
    Color is the same
    Thanks

+View all Notice, FAQ, Q&A >>
Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad
Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad
Item Q&A
  • Question : 來自shliu6會員的商品咨詢。Aug 10, 2020

    can use samsung key tags?

    TWTaiwan

    Answer : [Re] 來自shliu6會員的商品咨詢。

    Dear
    This is gateman door lock.
    You can use this tag.
    https://qoo.tn/BFsxBX/Q101150318

    Thanks

  • Question : 關於商品shliu6會員的咨詢Aug 10, 2020

    Fingus 是 WF20的升級版本? 功能是否一樣? 謝謝

    Fingus is an upgraded version of WF20? Is the function the same? Thank you

    TWTaiwan

    Answer : [Re] 關於商品shliu6會員的咨詢

    Dear
    The Fingus is the upgraded version from WF20. the function is also upgraded.
    Tahnks

  • Question : 來自rob****會員的配送咨詢。Jul 26, 2019

  • Question : 關於運送261****會員的咨詢Jun 28, 2019

    您好:我已收到WF20 感謝您明確快速的處裡 有需要將再與您交易 謝謝
    Hello: I have received WF20 Thank you for being clear and fast. There is a need to trade with you again. Thank you.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear customer
    My pleasure
    Pls leave your best review for us ?
    We will do best help you
    Delight Store

  • Question : 關於運送261****會員的咨詢Jun 19, 2019

    您好: 感謝您 我在追蹤物件時 發掘6/4 WF20一直停留在韓國的物流中心 沒有送到首爾機場 請您提供信箱 我把運送過程寄的圖形寄過去

    Hello: Thank you. I am tracking the objects. Discovering 6/4 WF20 has been staying at the logistics center in Korea. Not being sent to Seoul Airport. Please provide the mailbox. I sent the graphic sent by the delivery process.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We were informed from Qxpress SG and Korea that they are currently investigating your parcel.
    Maybe they lost.
    However please do not worry.
    We already sent the new one to you.
    Please hope to understand for the global shopping lost parcel sometimes and on their behalf we apologize.
    Thank you for your patience collaboration.
    Best Regards

+View all Notice, FAQ, Q&A >>
Korea HandsFree Hands free 2 Set Breast Feeding Pump Accessories
Korea HandsFree Hands free 2 Set Breast Feeding Pump Accessories
Item Q&A
  • Question : Inquiry for the item from eve****Jun 13, 2020

  • Question : Inquiry for the item from nes****May 07, 2020

    I will like to know if this cups are open or close system. Can it be use with another pump that is not Spectra I have the Motif Luna pump and most of the parts are interchangeable between the pumps.
    Thank you.

    USUnited States

    Answer : [Re] Inquiry for the item from nes****

    Yes sure

  • Question : Inquiry related delivery from shy****Apr 10, 2020

    I ordered a qty of 2 and only received one. I can not get ahold of seller. Is this spam? Instead of receiving a spectra hands free cups I received children’s utensils. I want what I paid for. I have attached a picture of previous conversations and still haven’t received my order since February

    USUnited States

    Answer : [Re] Inquiry related delivery from shy****

    Dear customer
    Thank you for contacting and apologize for the inconvenience caused to you.

    We do not find your order number and name.
    If you place order on our store, you should leave the message on your "MYQ10" page so that we can find your order number and correct your full name.

    The URL is " Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders"
    Because this window is Q and A board.

    Thank you for your patience collaboration.
    Best Regards

  • Question : Inquiry for the item from 262****Feb 06, 2020

  • Question : Inquiry for the item from s_r****Aug 18, 2019

    For customers needing a smaller size than 28mm, what do you recommend? Are there inserts available to size down?

    USUnited States

    Answer : [Re] Inquiry for the item from s_r****

    The size is only one 28mm

+View all Notice, FAQ, Q&A >>
Delki Sandwich Maker DKB-506
Delki Sandwich Maker DKB-506
Item Q&A
  • Question : 상품 관련 sso****님의 문의입니다.Jun 28, 2020

    주문한 와플플레이트가 도착하지 않았습니다.
    빠른 대응 해주시면 감사하겠습니다.

    JPJapan

    Answer : [Re] 상품 관련 sso****님의 문의입니다.

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

LG Korea CordZero A9 A938SA Wireless Vacuum Cleaner Mop Kit
LG Korea CordZero A9 A938SA Wireless Vacuum Cleaner Mop Kit
Item Q&A
  • Question : 상품 관련 qus****님의 문의입니다.Jun 24, 2020

  • Question : 상품 관련 261****님의 문의입니다Feb 17, 2020

  • Question : 배송 관련 h78****님의 문의입니다.Nov 30, 2019

    지난 11월2일에 구매했는데 언제 받을수있나요? 빻리.확인하여 보내주세요.
    해외에서 배송이 되는간지 아니면 한국에서 배송이 되는건지는 모르겠지만 전 기다릴만큼 기다렸다고 생각합니다.

    KRSouth Korea

    Answer : [Re] 배송 관련 h78****님의 문의입니다.

    Dear 재은
    Thank you for purchasing for our shop's goods.
    Firstly, we really really apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the model is currently out of stock.
    We will prepare in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 배송 관련 h78****님의 문의입니다.Nov 28, 2019

    청소기 배송된건 맞나요? 배송 진행은 되는거 맞나요? 한달이 다 되어가는데 너무 늦네요

    KRSouth Korea

    Answer : [Re] 배송 관련 h78****님의 문의입니다.

    Dear customer
    Thank you for purchasing for our shop's goods.
    Firstly, we really really apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the model is currently out of stock.
    We will prepare in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 상품 관련 cut****님의 문의입니다.Sep 27, 2019

    물걸레 포함 맞죠?
    한국에서 as 돼요?

    KRSouth Korea

    Answer : [Re] 상품 관련 cut****님의 문의입니다.

    Dear customer
    Thank you for purchasing for our shop's goods.
    Firstly, we really really apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the model is currently out of stock.
    We will prepare in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Buds Plus Sports Bluetooth Wireless Earphone Earbuds
Samsung Galaxy Buds Plus Sports Bluetooth Wireless Earphone Earbuds
Item Q&A
  • Question : 來自far****會員的商品咨詢。Jun 20, 2020

    Does the Taiwan counter have a one-year warranty?

    TWTaiwan

    Answer : [Re] 來自far****會員的商品咨詢。

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

  • Question : 배송 관련 shs****님의 문의입니다.Dec 03, 2019

  • Question : 배송 관련 kmu****님의 문의입니다.Nov 02, 2019

    답변좀 해쥬세요 물건이 안오는데 송증번호도 안뜨고..

    KRSouth Korea

    Answer : [Re] 배송 관련 kmu****님의 문의입니다.

    안녕하세요 선용 고객님
    금요일에 발송이 되었습니다
    큐텐은 큐익스프레스를 통해서 대한통운으로 가기 때문에 조금 걸립니다
    오늘 아니면 내일 송장번호 업데이트 될겁니다
    감사합니다

  • Question : 상품 관련 zxs****님의 문의입니다.Oct 31, 2019

    안녕하세요 다른게 아니라 해외 제품이 아닌 국내꺼 같은데 그러면
    AS도 국내 시중에서 파는것과 동일하게 무상으로 AS 받을수 있는건가요??

    KRSouth Korea

    Answer : [Re] 상품 관련 zxs****님의 문의입니다.

    안녕하세요 네 맞습니다
    국내정발제품입니다

  • Question : 배송 관련 kmu****님의 문의입니다.Oct 28, 2019

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Logitech G402 Hyperion Fury FPS Gaming Mouse
Logitech G402 Hyperion Fury FPS Gaming Mouse
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