Q&A board

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Q & A Lists
Item Question & Answer
Nivea Q10 Plus C Firming Body Lotion 400ml
Nivea Q10 Plus C Firming Body Lotion 400ml
Item Q&A
  • Question : 배송 관련 261****님의 문의입니다Oct 12, 2019

    10 days have passed from my purchase .

    There're no tracking information at all.

    Answer me why ?

    KRSouth Korea

    Answer : [Re] 배송 관련 261****님의 문의입니다

    Dear Customer,

    We expect the delivery in 3-4 business days.

    https://www.logistics.dhl/au-en/home/tracking/tracking-ecommerce.html?tracking-id=RX136333484DE

SkinB5 Extra Strength Acne Control Vitamins 120 Tablets
SkinB5 Extra Strength Acne Control Vitamins 120 Tablets
Item Q&A
  • Question : 배송 관련 sof****님의 문의입니다.Sep 16, 2019

    I live in Korea. How long will it take to ship?

    KRSouth Korea

    Answer : [Re] 배송 관련 sof****님의 문의입니다.

    Dear Customer,

    Delivery will take 6-8 business days.

KISS ME Medicated Hand Cream 65g/2.2oz
KISS ME Medicated Hand Cream 65g/2.2oz
Item Q&A
  • Question : Inquiry for the item from 243****Jul 15, 2019

    What's the expiry date for this item?

    SGSingapore

    Answer : [Re] Inquiry for the item from 243****

    Dear Customer,

    Unfortunately, we are unable to provide specific expiry dates as our products are sourced from a variety of production batches. We do however guarantee that all of our products are fresh and well within expiry dates

Goldwell Kerasilk Control Keratin Shape 1 - # Intense 500ml/16.9oz
Goldwell Kerasilk Control Keratin Shape 1 - # Intense 500ml/16.9oz
Item Q&A
  • Question : Inquiry related cancel and refund from 261****Jun 25, 2019

    HI didn't expect to get this order can we stop this stopping it delivery and have a refund or keep the credit for another of your product?

    Thank you for your understanding
    Fabio

    JPJapan

    Answer : [Re] Inquiry related cancel and refund from 261****

    Dear Customer,

    Your order is already in transit and we are unable to cancel it at this point

    https://trackings.post.japanpost.jp/services/srv/search/direct?locale=en&reqCodeNo1=RD212659334SE

    https://trackings.post.japanpost.jp/services/srv/search/direct?locale=en&reqCodeNo1=RD212660099SE

    https://trackings.post.japanpost.jp/services/srv/search/direct?locale=en&reqCodeNo1=RD212660505SE

Elie Saab Le Parfum Coffret: EDP Spray + Scented Body Lotion + Scented Shower Cream 3pcs 90ml
Elie Saab Le Parfum Coffret: EDP Spray + Scented Body Lotion + Scented Shower Cream 3pcs 90ml
Item Q&A
Elizabeth Arden Green Tea Revitalize EDT Spray 100ml
Elizabeth Arden Green Tea Revitalize EDT Spray 100ml
Item Q&A
  • Question : 哈囉Sep 11, 2018

  • Question : Elizabeth Arden Green Tea Revitalize EDT Spray 100mlSep 04, 2018

    那請問寄台灣 運費要多少起跳??

    TWTaiwan

    Answer : [Re] Elizabeth Arden Green Tea Revitalize EDT Spray 100ml

    Dear Customer,

    Shipping is free of cost.

  • Question : Elizabeth Arden Green Tea Revitalize EDT Spray 100mlSep 03, 2018

    Elizabeth Arden Green Tea Revitalize EDT Spray 100ml 請問這還有貨嗎? 能夠寄台灣嗎?

    TWTaiwan

    Answer : [Re] Elizabeth Arden Green Tea Revitalize EDT Spray 100ml

    Dear Customer,

    We are in stock as of now. You can place the order.

Acqua Di Parma Blu Mediterraneo Arancia Di Capri EDT Spray 150ml
Acqua Di Parma Blu Mediterraneo Arancia Di Capri EDT Spray 150ml
Item Q&A
  • Question : 상품 관련 kev****님의 문의입니다.Jun 14, 2018

    can you tell me when was the date of perfume made??

    KRSouth Korea

    Answer : [Re] 상품 관련 kev****님의 문의입니다.

    We are unable to confirm the Expiration / Manufacturing Date / Batch Code as it differs from product to product.
    However, we can confirm that all our products are well under the Expiration date.

  • Question : 배송 관련 jhh****님의 문의입니다.Jul 16, 2017

    주문하면 수령까지 얼마나걸릴까요?

    Answer : [Re] 배송 관련 jhh****님의 문의입니다.

    Dear Customer,

    Delivery usually takes 6-10 Business days

Acqua Di Parma Blu Mediterraneo Fico Di Amalfi EDT Spray 150ml
Acqua Di Parma Blu Mediterraneo Fico Di Amalfi EDT Spray 150ml
Item Q&A
  • Question : 관세 / Cutoms feeMar 16, 2018

L  Eau Serge Lutens EDP Spray 50ml
L Eau Serge Lutens EDP Spray 50ml
Item Q&A
Acqua Di Parma Blu Mediterraneo Mirto Di Panarea EDT Spray 150ml
Acqua Di Parma Blu Mediterraneo Mirto Di Panarea EDT Spray 150ml
Item Q&A
Byredo Oud Immortel EDP Spray 100ml
Byredo Oud Immortel EDP Spray 100ml
Item Q&A
  • Question : 상품 관련 heo****님의 문의입니다.Dec 29, 2017

    관세와 부가세는 별도로 제가 지불해야되나요? 아니면 포함인가요?

    Answer : [Re] 상품 관련 heo****님의 문의입니다.

    Dear Customer,

    Shipping is free of cost and customs charge please with the customs department.

Elizabeth Arden Pure Finish Mineral Powder Foundation SPF20 (New Packaging) - #Pure Finish 02 8.33g
Elizabeth Arden Pure Finish Mineral Powder Foundation SPF20 (New Packaging) - #Pure Finish 02 8.33g
Item Q&A
Acqua Di Parma Blu Mediterraneo Mandorlo Di Sicilia EDT Spray 75ml
Acqua Di Parma Blu Mediterraneo Mandorlo Di Sicilia EDT Spray 75ml
Item Q&A
  • Question : 배송 관련 yoo****님의 문의입니다.Aug 18, 2017

    관세 포함가격아닌가요? 관세 12,490원 내라는데 제가 내야하나요?

    Answer : [Re] 배송 관련 yoo****님의 문의입니다.

    Dear Customer .

    The shipping charges are included in the price.

    For customs charges we request you to kindly contact your customs as it varies from country to country.