Q&A board

Q & A Lists
Item Question & Answer
하체다이어트★BUY 2 FREE SHIPPING★Line Epic Slim ZERO PLUS 90 tablets for Slimming Leg!!
하체다이어트★BUY 2 FREE SHIPPING★Line Epic Slim ZERO PLUS 90 tablets for Slimming Leg!!
Item Q&A
  • Question : 배송 관련 jyj****님의 문의입니다.May 26, 2019

  • Question : 배송 관련 jyj****님의 문의입니다.May 23, 2019

    언제받을수있나요

    KRSouth Korea

    Answer : [Re] 배송 관련 jyj****님의 문의입니다.

    Thank you for inquiry. We are sorry to keep you waiting. We will check your order status. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 jyj****님의 문의입니다.Apr 23, 2018

    언제보내주시냐구요

    KRSouth Korea

    Answer : [Re] 배송 관련 jyj****님의 문의입니다.

    Thank you for inquiry. We are sorry, we can't read Korean. Could you write in English? We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 복용방법문의Sep 25, 2015

    하루중에 언제 먹는것이 좋은가요.?

    Answer : [Re] 복용방법문의

    Thank you for inquiry. You can take it before you go to bed. If you have a question, please let me know. Many Thanks,

★Rakuten No1★Live Enzymes 60 capsules!! Direct from Japan!!
★Rakuten No1★Live Enzymes 60 capsules!! Direct from Japan!!
Item Q&A
  • Question : 취소/환불 관련 tie****님의 문의입니다.May 18, 2019

    저 이거 효소+아사이 인가 2개 주문했는데 재고 없어서 환불 된다고 했는데요. 그럼 재고 있는 효소로 2개 보내주시 안되나요?!

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 tie****님의 문의입니다.

    Thank you for inquiry. We are sorry, we can't read Korean. Could you write in English? We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 122****님의 문의입니다.May 14, 2019

  • Question : 상품 관련 kyu****님의 문의입니다.Oct 26, 2018

    하루에 식사전 2알씩 3번 6알 먹나요 아님 하루에 한번 2알먹나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 kyu****님의 문의입니다.

    Hello,
    Please take 6 tablets / day.
    You can take 2 tablets before 3 meals.
    Best regards,

  • Question : 상품 관련 kj9****님의 문의입니다.Jun 27, 2018

    크리스탈 바디 아큐라와 같이 복용해도 되나요?
    시간 간격을 두고?

    비타민 대용으로 먹어도 될까요?

    하루에 2알인가요?

    복용시간은 언제가 가장 좋을까요?

    KRSouth Korea

    Answer : [Re] 상품 관련 kj9****님의 문의입니다.

    Hello,
    Thank you for your inquiry.
    You can take it any time a day, but it is recommended to take before meals.
    Best regards,

  • Question : 배송중파손Jun 17, 2016

    파손된사진올립니다

    Answer : [Re] 배송중파손

    답장을 해주셔서 감사합니다.
    손님 파손된 상품 2개 확인이 됬습니다.
    환불,재배송 중에 원하시는 처리를 해 드리겠습니다.
    감사합니다.

    Question : [Re] 배송중파손

    재배송부탁드립니다
    박스포장부탁드립니다

    Answer : [Re] 배송중파손

    문의해 주셔서 감사합니다.
    어제 손님건 재배송해 드렸습니다.
    2-3일 안에 도착할 것 같습니다.감사합니다.

+View all Notice, FAQ, Q&A >>
FREE SHIPPING★Procon BOY WA Platinum Ver.2 Double action type 0.3 mm PS289!!
FREE SHIPPING★Procon BOY WA Platinum Ver.2 Double action type 0.3 mm PS289!!
Item Q&A
  • Question : 배송 관련 260****님의 문의입니다May 13, 2019

    배송 시작한지 일주일됫는데 아직 송장이 안나와서 확인부탁드립니다.

    KRSouth Korea

    Answer : [Re] 배송 관련 260****님의 문의입니다

    Thank you for inquiry. We are sorry to keep you waiting. We will check your order status. Please wait.

    If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] 배송 관련 260****님의 문의입니다

    확인했나요?

    Answer : [Re] 배송 관련 260****님의 문의입니다

    Thank you for inquiry. Your order was stopped. So we will rearrange your order. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

★SALE★Omron low-frequency therapy equipment Ereparusu HV-F128!! Direct from Japan!!
★SALE★Omron low-frequency therapy equipment Ereparusu HV-F128!! Direct from Japan!!
Item Q&A
  • Question : 상품 관련 ysx****님의 문의입니다.May 08, 2019

    OMRON DALIAN CO. LTD 제조사 중국공장에서 생산제품인가요

    KRSouth Korea

    Answer : [Re] 상품 관련 ysx****님의 문의입니다.

    Thank you for inquiry. It is made in Chine. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 關於商品261****會員的咨詢Jan 03, 2019

    請問這一台有包含兩個貼片嗎?

    TWTaiwan

    Answer : [Re] 關於商品261****會員的咨詢

    Thank you for inquiry. We are sorry to keep you waiting. Yes, it come with. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 thi****님의 문의입니다.Oct 05, 2018

    Hi,
    made in China? or made in Japan?

    KRSouth Korea

    Answer : [Re] 상품 관련 thi****님의 문의입니다.

    Hello,
    Thank you for your message.
    Itt's from Omron Japan but manufactured in OMRON DALIAN CO., LTD.
    Bests,

  • Question : la_****님의 문의입니다.May 19, 2018

    HV-127
    HV-128
    기계코드 넘버. 차이점은 요?

    KRSouth Korea

    Answer : [Re] la_****님의 문의입니다.

    Thank you for inquiry. HV - 128 is higher spec than HV - 127. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송기간May 10, 2018

    안녕하세요?

    오늘 구매시 언제쯤 물건을 받을 수있는지 궁금합니다. 그리고 기계에 문제가 있는 경우 교환절차에 따라 배송비 부담없이 교환이 가능한지요? 교환시 기간은 얼마나 소요되는지도 알려주십시오.

    감사합니다.

    KRSouth Korea

    Answer : [Re] 배송기간

    Hello,
    Thank you for your inquiry.
    It usually takes about a week.
    It generally has one year warranty from OMRON Japan, which supports from Japan.
    So if you want to ask them for customer support, you have to owe the shipping fee from Korea.
    In that case, we would assist you to contact them in Japanese.

    여보세요,
    문의 해 주셔서 감사합니다.
    대개 일주일 정도 소요됩니다.
    일반적으로 일본에서 지원되는 OMRON Japan의 보증 기간은 1 년입니다.
    따라서 고객 지원을 요청하려면 한국에서 배송료를 지불해야합니다.
    이 경우 일본어로 연락 할 수 있도록 도와드립니다.
    고맙습니다.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★SOS All series Rose panic/Puera panic/Leg panic/Sleep panic!!
★BUY $40 FREE SHIPPING★SOS All series Rose panic/Puera panic/Leg panic/Sleep panic!!
Item Q&A
  • Question : 상품 관련 juh****님의 문의입니다.Apr 14, 2019

    혹시 우콘패닉은 판매안하시나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 juh****님의 문의입니다.

    Thank you for inquiry. We are sorry we can't sell it. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 취소/환불 관련 Jun****님의 문의입니다.Oct 16, 2018

    9월말에 주문하고 아직까지 배송이 되지않아 조회해보니 취소한적이 없는데 저절로 취소되고 환불금액도 구매금액(12800원)과는 현저히 다른금액(8217원)으로 처리되었는데 어찌된거죠?

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 Jun****님의 문의입니다.

    Hello,
    We're sorry to make you wait.
    It left Japan and being delivered to Korea.
    We ship 125261402 & 125261403 together.
    Best,
    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=6077284027158&transcd=100000037&svc_nation_cd=US&contr_no=125261402&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR320226&start_nation_cd=JP&delivery_nation_cd=KR#

  • Question : 이런경우 어떻하나요Jan 12, 2016

    [Web발신]
    국제우편세관입니다. 귀하의 우편물(통관번호 638220)은 통관제한대상(다이어트보조제-통관금지성분포함)으로 반송신청하여 주시기 바라며, 이메일주소 minwon9@customs.go.kr 또는 팩스 032-720-7491로 제목에 통관번호 및 우편물번호, 내용에 반송사유, 신청인, 연락처를 기재하여 제출바랍니다. 감사합니다.

    Answer : [Re] 이런경우 어떻하나요

    Thank you for inquiry. Can you follow their instructions? So, you can get your item. It may be necessary to submit a prescription. If you have a question, please let me know. Many Thanks,

  • Question : 세관에걸려서반품신청하라는데어떻하나요Jan 12, 2016

    반품신청하라는문자받았어요
    어떻해야되나요

    Answer : [Re] 세관에걸려서반품신청하라는데어떻하나요

    Thank you for inquiry. Can you follow their instructions? So, you can get your item. It may be necessary to submit a prescription. If you have a question, please let me know. Many Thanks,

★FREE SHIPPING★Colantotte TAO necklace VEGA
★FREE SHIPPING★Colantotte TAO necklace VEGA
Item Q&A
★BUY $40 FREE SHIPPING★JVC EP-FX9 Spiral Dot replacement ear piece 6 pieces S MS M ML L size Japan
★BUY $40 FREE SHIPPING★JVC EP-FX9 Spiral Dot replacement ear piece 6 pieces S MS M ML L size Japan
Item Q&A
  • Question : Inquiry related delivery from gou****Apr 07, 2019

    Hello, I want 1 box spiraldots medium size shipped to India. can you tell if you are available to do it. Also will there be any custom charges incurred. As far as I'm aware, things below 4000 INR from outside are not charged. Waiting for your kind reply.

    INIndia

    Answer : [Re] Inquiry related delivery from gou****

    Thank you for inquiry. Yes, we can ship to India. Could you tell me your email address? If you have any questions, please feel free to contact. Many Thanks,

★大人気★3箱セット なかったコトに! お徳用 1袋3粒×90包入×3Box 810粒
★大人気★3箱セット なかったコトに! お徳用 1袋3粒×90包入×3Box 810粒
Item Q&A
  • Question : 상품 관련 kyj****님의 문의입니다.Mar 25, 2019

    계산이 잘 안되어서 그런데 몇달치인건가요? 3개월치 인가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 kyj****님의 문의입니다.

    Thank you for inquiry. You can choose from option. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 261****님의 문의입니다Mar 22, 2019

  • Question : 상품 관련 Son****님의 문의입니다.Mar 21, 2019

  • Question : 상품 관련 sto****님의 문의입니다.Mar 18, 2019

★UPGRADE★NEW 速攻美脚革命 Super Fast Slimming Leg Revolution 90 tablets for 30 days!!
★UPGRADE★NEW 速攻美脚革命 Super Fast Slimming Leg Revolution 90 tablets for 30 days!!
Item Q&A
  • Question : 상품 관련 hob****님의 문의입니다.Mar 14, 2019

    주문하려고 보니 타입이 구분되어 있네요
    Regular, New melilot, New hydrogen
    세가지의 차이를 알고 싶습니다

    KRSouth Korea

    Answer : [Re] 상품 관련 hob****님의 문의입니다.

    Thank you for inquiry. The ingredients included are different. What problem do you have? If you have any questions, please feel free to contact. Many Thanks,

  • Question : [상품관련] 관련 문의 입니다.Jan 25, 2017

    안녕하세요 저 국내 온라인 판매자 인데요
    혹시 지금 판매하시고 있는 제품
    한국 쿠팡이나 오픈마켓 쪽에 한번 팔아볼수 있을까요?
    혹시 가능하다고 하면 일본에서 한국까지 배송기간이 어떻게 되는지 알려주시면 감사드릴게용

    Answer : [Re] [상품관련] 관련 문의 입니다.

    안녕하세요.
    저희 상품을 해외 오프라인 사이트에서 판매하시는거는 상관없습니다. 죄송합니다만 이메일로 연락주실 수 있으세요?
    배송기간은 재고가 있는 상품이면 3-4일정도 걸리고 신상품이나 잘 나가지 않은 상품같은 경우에는 5-7일정도 걸릴 것 같습니다.

  • Question : 확인좀 해주세요Nov 30, 2016

    오래걸리면 환불하게요

    Answer : [Re] 확인좀 해주세요

    문의해주셔서 감사합나다.
    손님 죄송합니다만 주문번호:109545165는
    "결제대기" 상태입니다.
    결제가 확인된 후 배송이 가능합니다.
    감사합니다.

  • Question : 확인좀 해주세요Nov 30, 2016

    오래걸리면 환불하게요

    Answer : [Re] 확인좀 해주세요

    문의해주셔서 감사합나다.
    손님 죄송합니다만 주문번호:109545165는
    "결제대기" 상태입니다.
    결제가 확인된 후 배송이 가능합니다.
    감사합니다.

  • Question : 지연시유가 뭐에요?Nov 30, 2016

    배송 대체 언제되나요?!!!

    Answer : [Re] 지연시유가 뭐에요?

    문의해주셔서 감사합나다.
    손님 죄송합니다만 주문번호:109545165는
    "결제대기" 상태입니다.
    결제가 확인된 후 배송이 가능합니다.
    감사합니다.

+View all Notice, FAQ, Q&A >>
★SALE★ TRANSINO Whitening Skincare Series for Spots Freckles!! Lotion Essence UV Cream Mask! Directly Shipped from Japan!
★SALE★ TRANSINO Whitening Skincare Series for Spots Freckles!! Lotion Essence UV Cream Mask! Directly Shipped from Japan!
Item Q&A
★NEW★FREE SHIPPING★Super strong Naishitoru Z 315 tablets for diet!! 満量 5000mg
★NEW★FREE SHIPPING★Super strong Naishitoru Z 315 tablets for diet!! 満量 5000mg
Item Q&A
  • Question : 배송 관련 for****님의 문의입니다.Feb 05, 2019

  • Question : 배송 관련 eds****님의 문의입니다.May 16, 2018

    배송이 언제쯤 될까요...

    KRSouth Korea

    Answer : [Re] 배송 관련 eds****님의 문의입니다.

    Hello

    Thank you for shopping at our store.
    The tracking status will be shown on the page.
    Could you refer to the link below please?

    Thank you and the best,

    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=.&transcd=100000037&svc_nation_cd=US&contr_no=122204531&req_type=dLBuCDiFnU/73i9fUsqfBQ

  • Question : 배송 관련 yun****님의 문의입니다.Feb 14, 2018

    여전히 배송중 문구만 떠있고 트레킹번호도 없네요.
    배송은 정말 출발한게 맞나요?
    그리고 평균배송일 3일보다 더지나서 이제 6일도 지났어요.

    KRSouth Korea

    Answer : [Re] 배송 관련 yun****님의 문의입니다.

    Thank you for inquiry. We are sorry to keep you waiting. Could you check following site? It has shipped to Qxpress JP. It will be delivered soon. We are grateful for your understanding. If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=6077284011455&transcd=100000037&svc_nation_cd=US&contr_no=120280219&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR257617&start_nation_cd=JP&delivery_nation_cd=KR

  • Question : 배송 관련 ka2****님의 문의입니다.Feb 12, 2018

    4일동안 배송중이라고 확인되는데 배송은 언제 될까요?

    KRSouth Korea

    Answer : [Re] 배송 관련 ka2****님의 문의입니다.

    Thank you for inquiry. We are sorry to keep you waiting. We will check your order status. Please wait a while. If you have a question, please feel free to question. Many Thanks,

  • Question : 상품 관련 rul****님의 문의입니다.Dec 26, 2017

    어떻게 먹는건가요.
    일단 구매는했는데 어떻게.먹는건지.효능효과 자세히알수있을까요?

    Answer : [Re] 상품 관련 rul****님의 문의입니다.

    Thank you for inquiry. You can take 5 tablets per one time. And you can take 3 times a day. And please take it between meals and meals. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★Ninokyua ニノキュア 30g×2pcs!!
★BUY $40 FREE SHIPPING★Ninokyua ニノキュア 30g×2pcs!!
Item Q&A
  • Question : 상품 관련 nav****님의 문의입니다.Jan 28, 2019

    2pc면 2개가 한세트 아닌가요... 왜 수량 2개 주문했는데
    두 통만 오나요. 4개가 와야하잖아요!!!!!

    KRSouth Korea

    Answer : [Re] 상품 관련 nav****님의 문의입니다.

    Thank you for inquiry. We are sorry for the inconvenience. Could you send some pictures? We will check. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] 상품 관련 nav****님의 문의입니다.

    don't you understand what I am talking about?
    I ordered 2 set. but i recieve only 1 set.
    your product detail said 1 set is 2 cream.
    then I have to get a 4 cream, but you only send to me 2. what kinds of photos do you need?

    Answer : [Re] 상품 관련 nav****님의 문의입니다.

    The detailed description of the product says 2pack, so I understand 2 cream is order quantity 1. so I choose quantity two.
    But why should I get only two product?

    Question : [Re] 상품 관련 nav****님의 문의입니다.

    This is the order detail page of Qoo10. Don't say it's hard to understand because it's in Korean. The quantity ordered is sure to be 2. I didn't make a mistake in my order.

    Answer : [Re] 상품 관련 nav****님의 문의입니다.

    Thank you for inquiry. Please send me the picture of the package you received. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

★SALE★ORIHIRO Nano Collagen Powder with Hyaluronic 180g for 30 days! Directly shipped from Japa
★SALE★ORIHIRO Nano Collagen Powder with Hyaluronic 180g for 30 days! Directly shipped from Japa
Item Q&A
  • Question : 배송 관련 ang****님의 문의입니다.Jan 14, 2019

    분실된 물건 취소 또는 재발송 말하고 왜 답변이 없나요??? 재발송해달라고 했는데 계속 답변을 안주시니 답답해요~~ 빨리 물건을 보내주세요~~~ 그리고 배송조회가 될 수 있도록 운송장번호도 알려주시기 바랍니다. 1/2 주문한건데 판매자님과 연락도 안되니 답답해요. 빠른 답변 좀 제발 해주세요~~ 네????

    KRSouth Korea

    Answer : [Re] 배송 관련 ang****님의 문의입니다.

    Thank you for inquiry.We have resend your package. It will be delivered soon. We are sorry to keep you waiting. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 ang****님의 문의입니다.Jan 12, 2019

  • Question : 배송 관련 toa****님의 문의입니다.Jan 12, 2019

    3일에 주문한건데 대체 언제 오냐구요 머하는거에요

    KRSouth Korea

    Answer : [Re] 배송 관련 toa****님의 문의입니다.

    Thank you for inquiry. Your item was stopped. So we have resend your package. It will be delivered soon. We are sorry to keep you waiting. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 toa****님의 문의입니다.Jan 09, 2019

  • Question : 배송 관련 jyk****님의 문의입니다.Oct 04, 2018

+View all Notice, FAQ, Q&A >>
LOWEST PRICE★BUY 2 FREE SHIPPING★Meiji Amino Collagen Powder Premium Gold Can/Refill Pack!!
LOWEST PRICE★BUY 2 FREE SHIPPING★Meiji Amino Collagen Powder Premium Gold Can/Refill Pack!!
Item Q&A
  • Question : 상품 관련 aim****님의 문의입니다.Dec 11, 2018

    프리미엄 캔 1통에 프리미엄 리필 1
    이렇게 두개 가격이 44,000 원 인거죠?

    KRSouth Korea

    Answer : [Re] 상품 관련 aim****님의 문의입니다.

    Thank you for inquiry. This price is only one price. If you Could you check option? If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 hum****님의 문의입니다.May 13, 2018

    2개를 구입하면 무료배송이라고 하는데,
    왜 2개 주문하는데 장바구니에는 배송비가 표시되나요?

    KRSouth Korea

    Answer : [Re] 배송 관련 hum****님의 문의입니다.

    Thank you for inquiry. We are sorry, we can't read Korean. Could you write in English? We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : I wrote just bottom of thisAug 26, 2015

    i wrote about tax and costum id number.
    If you need my customs id number please let me know.
    I heard if I purchase more than us 200 dollars I will have to pay tax so if I can avoid those you will have to seperate the items that I ordered.
    Pls let me know.
    Thanks

    Answer : [Re] I wrote just bottom of this

    Thank you for inquiry. Ok, we will check your order. If you have a question, please let me know. Many Thanks,

  • Question : Tax in korea?Aug 26, 2015

    hi, i ordered ur items about total 7.
    It was us over 230 dollars i guess.
    When you in south korea you will need personal id number to pass the costum or i may have to pay tax even?
    Could you please advise me is there any tax I will have to pay or i should be ok?

    Answer : [Re] Tax in korea?

    Thank you for inquiry. We don't need personal id number. You don't have to pay the tax. But if customs contact to you, please follow their instructions. If you have a question, please let me know. Many Thanks,

  • Question : Non-receipt claim Order no.(99494880)Jan 10, 2015

    Hi Seller,

    I've replied you regarding the above order no. in the other message & can't post a new message yet. Just realised that the order date is on 14 Nov, going to be 2 months already, hope you can resend the order out soon (via Singapore Post's Registered Mail (with tracking number), as previously agreed by you on 10 Dec & let me know the posting date & tracking number asap. Pls check and reply. Many Thanks.

    Answer : [Re] Non-receipt claim Order no.(99494880)

    Thank you for reply. Ok, can you check following site? It will take a little to reflect. To tell the truth, we have to pay extra costs for resend. We were charged a return fee from the shipping company. Furthermore, we paid resend shipping fee. Total cost is $20. We ask for your understanding. If you have a question, please let me know. Many Thanks,

    RR909806076JP
    http://www.post.japanpost.jp/int/ems/delivery/index_en.html

    Question : [Re] Non-receipt claim Order no.(99494880)

    Hi Seller,

    Thanks for reply. Sorry that you have to incurred the extra costs. You are a nice seller! Will definitely buy from your shop in the future. Will let you know once I received the item. Btw, the tracking no. given (RR909806076JP) is via Singpost Registered Mail, not again the inefficient Speed Post delivery service right?

    Answer : [Re] Non-receipt claim Order no.(99494880)

    Thank you for reply. I'm sorry for the delay in my response. Please be assured. It is not Speed post. So, it will be delivered in about 2 weeks. If you have a question, please let me know. Many Thanks,

    Question : [Re] Non-receipt claim Order no.(99494880)

    Hi Seller,

    Tks for yr reply. But then why it's stated there as "Twin Pack / Can"? Have you checked the details stated there? I know it is auction, but I really thought that the auction was for 2 items, not only 1 item. Feel disappointed, especially if really only 1 item, will prefer the can type, as I need the spoon (inside can type) for the 7g accurate measurement of the collagen, and also I don't have suitable container to store the pack type too. Can you pls be kind to consider to send me the can type too? As mentioned before, all along I'm using the AFC collagen tablets, next time after trying this Meiji collagen, and compare which is better for me, will definitely change my current supplier, to buy from you instead, since you are selling both items too. Hope to hear a favorable reply from you soon. Many thanks.

    Answer : [Re] Non-receipt claim Order no.(99494880)

    Thank you for reply. Where it("Twin Pack / Can" ) has been described? Please tell us. And we paid three times shipping fee. We were charged a return fee from the shipping company. We are grateful for your understanding. Many Thanks,

    Question : [Re] Non-receipt claim Order no.(99494880)

    Hi Seller,

    Tks for yr reply. In the Auction page's, under Item Info, Brief Description column, it's stated as : "meij/japan/Premium/Gold/MEIJI Collagen Premium Twin Pack / Can". So when I bid for it, naturally think that the "Twin Pack / Can" means 2 items, so that's why feel disappointed when received only 1 item. And if it's really only 1 item, guess most people will expect to receive the can type and not the refill pack, as will still need the container and the spoon for the collagen powder. Yes, I do understand that you had paid 3 times shipping fee, but hope you also understand that the 1st time delivery + the return fee from SpeedPost is due to their negligent and not my fault. Anyway, hope that we both can reach a agreement on both sides. Your side by honoring the "Twin Pack / Can" stated, and send me the 2nd item and on my part, I'm willing to pay for the delivery for this 2nd item by ordering "redelivery". And also next time, once decided which 1 is better for me betwee

    Answer : [Re] Non-receipt claim Order no.(99494880)

    Thank you for reply. Can you send us picture? I'm sorry that we can't live up to your expectations. We can't do anything more. If you have a question, please let me know. Many Thanks,

    Question : [Re] Non-receipt claim Order no.(99494880)

    Hi,

    Pls see the attached file for the print screen of the description "Twin Pack / Can" stated. Hope you can kindly consider to honor the terms stated for the auction, and on my part, I'm willing to pay for the delivery for this 2nd item by ordering "redelivery". Hope to hear a favorable reply from you soon. Many thanks.

    Answer : [Re] Non-receipt claim Order no.(99494880)

    Thank you for reply. Sorry. It is our management sentence. If you have a question, please let me know. Many Thanks,

    Question : [Re] Non-receipt claim Order no.(99494880)

    Hi,

    What you mean the "Twin Pack / Can" is management sentence? Don't really understand what you are trying to say. So what's the verdict? Are you able to consider to honor the "Twin Pack / Can" stated, and send me the 2nd item and on my part, I'm willing to pay for the delivery for this 2nd item by ordering "redelivery". Let me know what you think. Hope to hear a favorable reply from you soon. Many thanks.

    Answer : [Re] Non-receipt claim Order no.(99494880)

    Thank you for reply. We can't do anything more. If you have a question, please let me know. Many Thanks,

+View all Notice, FAQ, Q&A >>
★BUY $90 FREE SHIPPING★1+1+1★FANCL Calorie Limit 120 Tablets 30 Days Supplement × 3bags!!
★BUY $90 FREE SHIPPING★1+1+1★FANCL Calorie Limit 120 Tablets 30 Days Supplement × 3bags!!
Item Q&A
  • Question : 배송 관련 yej****님의 문의입니다.Nov 19, 2018

    물건 없으면 취소해주세요.

    KRSouth Korea

    Answer : [Re] 배송 관련 yej****님의 문의입니다.

    Hello,
    It's shipped already.
    It will arrive in a few days. Please check the status here.
    ttps://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=6077284029541&transcd=100000037&svc_nation_cd=US&contr_no=125877723&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR334192&start_nation_cd=JP&delivery_nation_cd=KR

  • Question : 배송 관련 yej****님의 문의입니다.Nov 16, 2018

    언제 배송하는건가요?

    KRSouth Korea

    Answer : [Re] 배송 관련 yej****님의 문의입니다.

    Hello,
    Thank you for shopping.
    We're sorry but it is out of stock right now.
    We will ship it as soon as possible.
    All the bests,
    여보세요,
    쇼핑을 가져 주셔서 감사합니다.
    죄송하지만 지금은 재고가 없습니다.
    우리는 가능한 빨리 그것을 발송할 것입니다.
    모든 베스트,

  • Question : 배송 관련 suh****님의 문의입니다.Sep 11, 2017

    왜 배송비 그룹할인 품목으로 구매했는데 배송비가 붙나요?

    Answer : [Re] 배송 관련 suh****님의 문의입니다.

    Thank you for inquiry. What do you mean? Many Thanks,

  • Question : 복용방법Aug 30, 2016

    이 약을 나캇타 코토니와 같이 먹을 경우 식전에 나캇타 코토니 3정 칼로리미트 4정 총 7알 먹으면 되나요?

    Answer : [Re] 복용방법

    문의해 주셔서 감사합니다.
    네 그렇게 드셔도 괜찮습니다만 그나캇타 코토니와 칼로리미트 효과가 비슷해서 같이 복용하신 시에 변비등에 복작용이 있을 수가 있으니 주의하시기 바랍니다.
    감사합니다.

  • Question : 배송해주세요~Aug 04, 2016

    다른 판매자에게 구입한 물건 받았으니
    배송시작하셔도 됩니다ㅎ
    그리고 제가 구매한 이력을보니
    없었던일로 3세트를 3개 구매했을 때도(총 9봉지)
    문제없이 받아왔더라구요.
    물품명에 굳이 9개라고만 안하면 큰 문제는 없을 것 같습니다.
    일단 다같이 보내주세요^^

    Answer : [Re] 배송해주세요~

    연락해주셔서 감사합니다.
    네,손님건 발송준비 시작하도록 하겠습니다.
    감사합니다!

+View all Notice, FAQ, Q&A >>
BUY $40 FREE SHIPPING / Na Ka Ta Ko To Ni Diet supplements 120 tablets!! Na Ka Ta No
BUY $40 FREE SHIPPING / Na Ka Ta Ko To Ni Diet supplements 120 tablets!! Na Ka Ta No
Item Q&A
  • Question : 복용방법Oct 30, 2018

    안녕하세요

    하루3번 식사 30분전에 몇알을 복용해야 하나요

    USUnited States

    Answer : [Re] 복용방법

    Thank you for inquiry. P take 3 tablets 30 minutes before meal or within 15 minutes after meal. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 jhb****님의 문의입니다.Oct 29, 2018

  • Question : 배송 관련 jhb****님의 문의입니다.Oct 28, 2018

  • Question : 상품 관련 you****님의 문의입니다.Jul 07, 2018

    나이시토루z와 같이 복용해도 돼나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 you****님의 문의입니다.

    Hello,
    Thank you for your inquiry.
    It is fine to take both together.
    Best regards,

    Question : [Re] 상품 관련 you****님의 문의입니다.

    나이시토루를 아침 점심 나캇타코토니를 저녁에 복용하려합니다 식사는 거의저녁 한끼 먹구요 괜찮습니까?

    Answer : [Re] 상품 관련 you****님의 문의입니다.

    Hello,
    if you keep the each supplements' amount you can take per day, it is fine to take the way you mentioned.
    Bests,

    하루에 복용 할 수있는 영양 보충제의 양을 계속 유지한다면 언급 한대로 복용하는 것이 좋습니다.

  • Question : 배송 관련 lil****님의 문의입니다.Jun 30, 2018

+View all Notice, FAQ, Q&A >>
1+1★FREE SHIPPING★Abdominal obesity! Wakansen 5000mg 264 tablets / Wakansen 3750mg 252 table
1+1★FREE SHIPPING★Abdominal obesity! Wakansen 5000mg 264 tablets / Wakansen 3750mg 252 table
Item Q&A
  • Question : Shipping(Delivery) Inquiry (배송관련 문의)Aug 15, 2018

    Hi, dear Dream Book 58

    - Order number: 123547380
    - Shopping Cart Number: 78607372
    - Product Name: ★ FREE SHIPPING ★ JVC -Victor Earbud Headphone HA-FXT200LTD Limited Japan new.
    - Order Site: https://www.qoo10.com/
    - Order date: 2018.08.06

    I have take a look at the delivery for the above order. It will be about 10 days and it still seems to be in Japan.
    Can you tell me when the order product will arrive?

    You announced that It usually takes 3 ~ 4 days for delivery, but it takes too much time.
    In addition, there is no invoice number, so no additional inquiries can be made.

    Please answer sincerely.

    KRSouth Korea

    Answer : [Re] Shipping(Delivery) Inquiry (배송관련 문의)

    Thank you for inquiry. We are sorry to keep you waiting. It may have been lost. We will refund all because it is limited ver. So we can't ship again. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Shipping(Delivery) Inquiry (배송관련 문의)

    Hi, Dear Dreambook58.

    Thanks that you will refund my order.

    So what should I do?
    I can't cancel or return goods on this site.
    Because I can not confirm the receipt of my order goods.

    Is it just that I have to wait until you give me a refund?

    I look forward to a your sincere reply.

    Thank you.

    Answer : [Re] Shipping(Delivery) Inquiry (배송관련 문의)

    Hi, Dear Dreambook58.

    Thanks that you will refund my order.

    So what should I do?
    I can't cancel or return goods on this site.
    Because I can not confirm the receipt of my order goods.

    Is it just that I have to wait until you give me a refund?

    I look forward to your sincere reply.

    Thank you.

    Question : [Re] Shipping(Delivery) Inquiry (배송관련 문의)

    Hi, Dear Dreambook58.

    Thanks that you will refund my order.

    So what should I do?
    I can't cancel or return goods on this site.
    Because I can not confirm the receipt of my order goods.

    Is it just that I have to wait until you give me a refund?

    I look forward to your sincere reply.

    Thank you.

    Answer : [Re] Shipping(Delivery) Inquiry (배송관련 문의)

    Hello,
    We're sorry to trouble you.
    The refund will be shown once it is confirmed by Qoo10 admin.
    We're grateful for your understanding.
    Bests,

  • Question : 배송 관련 bar****님의 문의입니다.Jul 28, 2018

    배송 언제쯤 받을수 잇나요?배송조회도 안되네요

    KRSouth Korea

    Answer : [Re] 배송 관련 bar****님의 문의입니다.

    Hello,
    Could you tell us your tracking number?
    Bests,

    여보세요,
    귀하의 추적 번호를 말씀해 주시겠습니까?

    Question : [Re] 배송 관련 bar****님의 문의입니다.

    6077 2840 21707

    Answer : [Re] 배송 관련 bar****님의 문의입니다.

    Hello,
    Please check the URL below.
    http://www.qxpress.asia/eng/html/customer_tracking_view.html?value=6077284021707

    Best regards,

  • Question : 배송 관련 nan****님의 문의입니다.Feb 05, 2018

    배송중이라는데 조회는 안대고
    주문한지가ㅜ언젠데 ㅠㅠ
    안오는데요???

    KRSouth Korea

    Answer : [Re] 배송 관련 nan****님의 문의입니다.


    Thank you for inquiry. We are sorry for the inconvenience. Ok, we will check your order status. Please wait a while. If you have a question, please feel free to question. Many Thanks,

★BUY 2 FREE SHIPPING★SGF Enriched Spirulina 100% 1500 Tablets!! Direct from Japan!!
★BUY 2 FREE SHIPPING★SGF Enriched Spirulina 100% 1500 Tablets!! Direct from Japan!!
Item Q&A
  • Question : RestockJul 03, 2018

    Hi, Bottle available?

    MYMalaysia

    Answer : [Re] Restock

    Hello,
    Thank you for your inquiry.
    It doesn't contain a bottle.
    Best regards.

  • Question : 복용량May 22, 2016

    1일 복용량, 복용시점 확인 부탁 & 다른 서플제품들과 같이 복용해도 문제 없는지?

    Answer : [Re] 복용량

    Thank you for inquiry. You can take about 40 tablets a day. We do not so much recommend that you take it together with other supplicants. If you have a question, please feel free to question. Many Thanks,

  • Question : Delivery chargesOct 23, 2014

    There is delivery charges when i select to buy 2units, can u plslook into this n resolve it, so thst i can place order

    Answer : [Re] Delivery charges

    Thank you for reply. Can you check again? If you have a question, please let me know. Many Thanks,

    http://www.qoo10.com/GMKT.INC/Goods/Goods.aspx?goodscode=420546820

★BUY $40 FREE SHIPPING★gelato pique hair band All type!!
★BUY $40 FREE SHIPPING★gelato pique hair band All type!!
Item Q&A
  • Question : 상품 관련 stu****님의 문의입니다.Apr 04, 2018

    Do you still sell this? I see review about that you didnt send and marked it as sent. They never received. Would this happen to me too? I really want to buy

    KRSouth Korea

    Answer : [Re] 상품 관련 stu****님의 문의입니다.

    Hello, thank you for the inquiry.
    We still have it in our stock at this moment, thank you.

  • Question : 환불처리 해주시기 바랍니다.Dec 15, 2015

    자꾸 일본 관련 영업일 1~4일 등 으로 조금만 더 기달려달라는 회신주시고, 어제 보낸 내용 관련 환불 부분에 대한 언급이 없으시네요? 불쾌합니다. 제가 지금부터 또 1~4일 영업일 더 기다릴 여유도 생각도 없습니다.
    좀 아까도 메세지 보내드렸지만, 환불 처리 할꺼니깐 지금 메세지 확인하시고 환불 진행해주세요.

    Answer : [Re] 환불처리 해주시기 바랍니다.

    Thank you for reply. We are sorry for the inconvenience. It has already refund. Can you contact to Qoo10 customer center? They know about refund. We are grateful for your understanding and cooperation. If you have a question, please let me know. Many Thanks,

  • Question : 물것바지도못햇는데뭔배송완료?Nov 13, 2015

    문의글올려도 답도없고 물건오지도받지도못햇는데
    배송완료라니
    장난하나 진짜
    당장 환불처리해주시져

    Answer : [Re] 물것바지도못햇는데뭔배송완료?

    Thank you for reply. It has already refund. It takes a time to reflect. Please wait a while. If you have a question, please let me know. Many Thanks,

★New★ Sigma 17-50 mm F/2.8 EX DC OS HSM Lens For Canon/Nikon Free Shipping from Japan!!
★New★ Sigma 17-50 mm F/2.8 EX DC OS HSM Lens For Canon/Nikon Free Shipping from Japan!!
Item Q&A
  • Question : AS 발생 시 AS 진행은 어떻게 할 수 있나요? (한국)Feb 10, 2018

    제목대로 입니다.
    AS는 어떻게 할 수 있나요? (한국)

    KRSouth Korea

    Answer : [Re] AS 발생 시 AS 진행은 어떻게 할 수 있나요? (한국)

    Thank you for inquiry. We are sorry, what is AS? If you have a question, please feel free to question. Many Thanks,

    Question : [Re] AS 발생 시 AS 진행은 어떻게 할 수 있나요? (한국)

    I just found that "AS" is Korean-English, which stands for After-Sails Service.
    If there is product failure or , how can I get customer support?

    Answer : [Re] AS 발생 시 AS 진행은 어떻게 할 수 있나요? (한국)

    Hello, thank you for your reply.
    The product usually have a warrantee or customer support but it's only from Japanese manufacture and for the usage in Japan.
    We can talk to them if there's any problem but we can not guarantee that they can deal with the foreign customers.
    Best regards,

  • Question : Sigma 17-50 questionMay 14, 2017

    Does this include lens cap, lens hood and pouch?
    Is there tax to pay on entry to Korea?

    Answer : [Re] Sigma 17-50 question

    Thank you for your inquiry.
    Yes, it includes lens cap, lens hood and pouch.
    You may be charged customs duties if you buy over 150dollar.
    If you have a question,please let us know.Thank you.

  • Question : [상품관련] 관련 문의 입니다.Jan 01, 2017

    Is this a new product? or used article?

    Answer : [Re] [상품관련] 관련 문의 입니다.

    Thank you for inquiry. It is a new product. Please do not worry. If you have a question, please feel free to question. Many Thanks,