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Q & A Lists
Item Question & Answer
[DMASK] Face Up Mask - 1pack
[DMASK] Face Up Mask - 1pack
Item Q&A
  • Question : Inquiry related delivery from 211****May 15, 2020

    Dear Sir/ Madam

    Do your ship this product to Singapore? How long does it take to arrive in Singapore?

    Pls advise.

    Thank you.

    SGSingapore

    Answer : [Re] Inquiry related delivery from 211****

    Hello,
    Thank you for contacting us.
    Yes we ship to Singapore.
    Delivery time is around 5-18 days which excludes weekends and public holidays.
    Please let me know if you have any questions or concerns.
    Thank you!

[THE FACE SHOP] Mono Pop Eyeshadow Palette - 7.2g
[THE FACE SHOP] Mono Pop Eyeshadow Palette - 7.2g
Item Q&A
  • Question : Inquiry related delivery from re_****Apr 23, 2020

    hello please add infoesia country

    IDIndonesia

    Answer : [Re] Inquiry related delivery from re_****

    Hello,
    I am really sorry to tell you that we are not able to ship to Indonesia.
    We will resume when we can send orders to Indonesia. Thank you.
    Best regards,

    Question : [Re] Inquiry related delivery from re_****

    when? its ok everything fine.. no need to worried

    Answer : [Re] Inquiry related delivery from re_****

    Thank you for your message.
    We do not know when we can send orders to Indonesia.
    Let me know if you have any questions or concerns.
    Thank you.

  • Question : Inquiry related delivery from re_****Apr 23, 2020

    hello please add indonesia to shipping

    IDIndonesia

    Answer : [Re] Inquiry related delivery from re_****

    Hello,
    I am really sorry to tell you that we are not able to ship to Indonesia.
    We will resume when we can send orders to Indonesia. Thank you.
    Best regards,

[ETUDE HOUSE] Berry Delicious Cream Blusher - 6g
[ETUDE HOUSE] Berry Delicious Cream Blusher - 6g
Item Q&A
  • Question : Inquiry related delivery from re_****Feb 24, 2020

    not all item can send to indonesia. please add. tq

    IDIndonesia

    Answer : [Re] Inquiry related delivery from re_****

    Hello,
    All options are available now.
    Could you pleaes try again?
    Thank you.

[G9SKIN] Milk Creamy Concealer - 6.5g
[G9SKIN] Milk Creamy Concealer - 6.5g
Item Q&A
  • Question : Inquiry related delivery from re_****Sep 19, 2019

    some items can ship to indonesia. but many items can not send to indo. why?? i want to make order

    IDIndonesia

    Answer : [Re] Inquiry related delivery from re_****

    I think because of customs. However, we can ship to Indonesia as many as you want. Thank you!

    Question : [Re] Inquiry related delivery from re_****

    but the option country there is no indonesia. please add it. so i can click n make order

    Answer : [Re] Inquiry related delivery from re_****

    Oh, i'm sorry i misunderstood with our website.
    We are not able to ship to Indonesia from Qoo10, however, you can place an order at our website, www.roseroseshop.com
    The below is the link for the product.
    https://www.roseroseshop.com/g9skin-milk-creamy-concealer-6-5g.html?search=milk%20creamy%20concealer

    Best regards

[CNP LABORATORY] Vita B Ampule In Cushion - 1pack (12g+Refill) (SPF35 PA++)
[CNP LABORATORY] Vita B Ampule In Cushion - 1pack (12g+Refill) (SPF35 PA++)
Item Q&A
[ETUDE HOUSE] Apricot Stick Gloss - 2g
[ETUDE HOUSE] Apricot Stick Gloss - 2g
Item Q&A
  • Question : Inquiry for the item from Jko****Jun 18, 2019

    Hi, may I know which number to select as I want to place order for Grape, Raspberry, apple and cherry.

    Your listing only shows #1, #2 etc but no description on the colour.

    SGSingapore

    Answer : [Re] Inquiry for the item from Jko****

    Hi dear

    I'm sorry for inconvenient issue.
    Please kindly check the below link in which you can find the color in detail of each option.
    Best regards

    Question : [Re] Inquiry for the item from Jko****

    May I know where is the below link?

    Answer : [Re] Inquiry for the item from Jko****

    I'm sorry for that.
    I linked it again.
    https://www.etudehouse.com/kr/ko/product/detail?onlineProdSn=1851

[COSRX] Galactomyces 95 Tone Balancing Essence - 100ml
[COSRX] Galactomyces 95 Tone Balancing Essence - 100ml
Item Q&A
  • Question : 關於商品248****會員的咨詢Jan 29, 2019

    i want to buy 12pcs COSRX 95 white power essence 100ml---and i can wait for your stock within 45days, can you order from COSRX for me? thank you

    HKHong Kong

    Answer : [Re] 關於商品248****會員的咨詢

    Hi

    It can be purchased now.
    Thank you.

    Question : [Re] 關於商品248****會員的咨詢

    sorry, i couldn't found the COSRX 95 white essence 100ml in your shop----can you please send the product link, thank you

    Answer : [Re] 關於商品248****會員的咨詢

    Hi

    There isn't COSRX 95 white essence 100ml from COSRX.
    I think you misunderstood it with [COSRX] Galactomyces 95 Tone Balancing Essence - 100ml.

    Best regards

    Question : [Re] 關於商品248****會員的咨詢

    i want to buy 20pcs of Angel’s Liquid 100% Perfect Galactomyces Facial Treatment Essence 55ml---do you have? how much? thank you

    Answer : [Re] 關於商品248****會員的咨詢

    Hi, I'm sorry that we don't have this product so can't provide it to you...
    Thank you.

  • Question : galactomyces 95 whitening power essenceFeb 25, 2018

    Hye! Is it different than COSRX Galactomyces 95 Whitening Power Essence?

    MYMalaysia

    Answer : [Re] galactomyces 95 whitening power essence

    Hi
    No, it's different product.
    [COSRX] Galactomyces 95 Tone Balancing Essence - 100ml is currently out of stock.
    Thank you.

[TIAM] My Signature C Source - 30ml
[TIAM] My Signature C Source - 30ml
Item Q&A
[MISSHA] Near Skin Total Ceramide Cream - 50ml
[MISSHA] Near Skin Total Ceramide Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from ani****Dec 06, 2018

    back in stock?

    MYMalaysia

    Answer : [Re] Inquiry for the item from ani****

    Hello, this product is not available. Sorry for the inconvenience.

    Question : [Re] Inquiry for the item from ani****

    okay

    Answer : [Re] Inquiry for the item from ani****

    Thank you :)

    Question : [Re] Inquiry for the item from ani****

    do u have cosrx poreless liquid. want to purchase with this

    Answer : [Re] Inquiry for the item from ani****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[IOPE] Perfect Cover Cushion - 1pack (15g+Refill) (SPF50+ PA+++)
[IOPE] Perfect Cover Cushion - 1pack (15g+Refill) (SPF50+ PA+++)
Item Q&A
  • Question : Inquiry for the item from Bab****Dec 10, 2018

    Hello. This item have main and refill right ?

    VNVietnam

    Answer : [Re] Inquiry for the item from Bab****

    Hi

    Yes, it comes with the main and refill. Thank you :)

[CLIO] Mad Matte Tint - 4.5ml
[CLIO] Mad Matte Tint - 4.5ml
Item Q&A
  • Question : Available?Oct 22, 2018