Q&A board

Q & A Lists
Item Question & Answer
[ETUDE HOUSE] Look At My Eyes Cafe 2g
[ETUDE HOUSE] Look At My Eyes Cafe 2g
Item Q&A
  • Question : 關於商品261****會員的咨詢Jun 16, 2020

    您好,請問這個的效期到何時呢?

    TWTaiwan

    Answer : [Re] 關於商品261****會員的咨詢

    Hello, which option in particular are you asking for?

    Question : [Re] 關於商品261****會員的咨詢

    想問色號BR409,謝謝~

    Answer : [Re] 關於商品261****會員的咨詢

    Hello
    If the product is out of stock and ordered
    I think I should know when I arrive.

    Question : [Re] 關於商品261****會員的咨詢

    Sorry, I want to ask when is the expiry date for BR409 eyeshadow?

    Answer : [Re] 關於商品261****會員的咨詢

    Dear customer
    Because we have to order from the head office
    The effective date is still unknown.
    Sorry.

[NATUREREPUBLIC] Real Matte Lipstick 4.5g
[NATUREREPUBLIC] Real Matte Lipstick 4.5g
Item Q&A
  • Question : Inquiry for the item from mon****May 28, 2020

    Is this item available?
    What is the expiration date of the product?
    When can you ship items on cart?

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    Hi - are you able to ship to the Philippines? I am waiting for your response so I can place my orders. Please respond ASAP.

    Question : [Re] Inquiry for the item from mon****

    SOrry for the late response, the Nature Republic lipstaick is currently out of stock.

[TONY MOLY] (sg) Pandas Dream White Magic Cream 50g
[TONY MOLY] (sg) Pandas Dream White Magic Cream 50g
Item Q&A
  • Question : Inquiry from mon****May 28, 2020

    I am not receiving the code thru sms to my cp number. O am trying to redeem the coupon for $100 above shopping

    PHPhilippines

    Answer : [Re] Inquiry from mon****

    Sorry, we don't provide andy coupons or shopping codes

  • Question : Inquiry for the item from mon****Jun 27, 2018

    Is this item in-stock? How many quantity for it to considered as wholesale? And how much will the orice be for each unit? And can you ship it out by tom? If I order today, how many days will it take to receive the item?

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    Dear customer,

    Thank you for your inquiry.

    if you want to order big quantity, please visit our website.

    www.sweetcorea.com

    you can see more cheap price.

    And you have to chekc the inventory.

    Delivery time depend on delivery method.

    Thank you

    Question : [Re] Inquiry for the item from mon****

    I see. I will check it out on my next order, do you have it in-stock right now?

    Answer : [Re] Inquiry for the item from mon****

    Thank you for your order.

    We will check the inventory and try to send as soon as possible.

    Thank you

[ETUDE HOUSE] Play Color Eyes [#Bakehouse] (0.8g*10ea) / Eye Shadow Palette
[ETUDE HOUSE] Play Color Eyes [#Bakehouse] (0.8g*10ea) / Eye Shadow Palette
Item Q&A
  • Question : 關於運送261****會員的咨詢May 13, 2020

    您好:
    請問目前韓國包裹能夠配送至台灣了嗎?

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Hello, we reckon Qxpress can deliver to Taiwan.

[TONY MOLY] TONYMOLY Wonder Water Moisture Cream 300ml
[TONY MOLY] TONYMOLY Wonder Water Moisture Cream 300ml
Item Q&A
  • Question : Inquiry for the item from azn****Feb 08, 2020

    Hi, do you still have this in stock?

    USUnited States

    Answer : [Re] Inquiry for the item from azn****

    I'm sorry the product is out of stock and has been discontinued.

    Question : [Re] Inquiry for the item from azn****

    do you guy know if there's a similar product or the brand made a similar product of this?

    Answer : [Re] Inquiry for the item from azn****

    There are variety of Moisture Creams amon various brands, so it's really up to your choice and preference.

[innisfree] Real Hair Make Up Jelly Concealer / Hair Concealer
[innisfree] Real Hair Make Up Jelly Concealer / Hair Concealer
Item Q&A
[THEFACESHOP] Natural Sun Eco No Shine Hydrating Sun Cream SPF50+ PA+++ 100ml [Big Size] / NEW 2018
[THEFACESHOP] Natural Sun Eco No Shine Hydrating Sun Cream SPF50+ PA+++ 100ml [Big Size] / NEW 2018
Item Q&A
  • Question : Inquiry for the item from mye****Dec 19, 2019

    Hi... I received the merchandise.... however I order your 100ml natural sun cream... you ship me your 50ml instead..
    Thx

    USUnited States

    Answer : [Re] Inquiry for the item from mye****

    Dear customer,

    We are truly apologize for this situation

    We are make sure not to happening this; will be the first and the last time for this kind of mistakes and we make sure we double check the products name.

    we'd like to make 50% refund for you

    As an apologize we would happy to put free samples for your next-order

    Please make a memo on next-purchase

    For further inquiries please reach us again, we are happy to:)

    regards,

    Question : [Re] Inquiry for the item from mye****

    Ok....thx

    Answer : [Re] Inquiry for the item from mye****

    Thank you for your kind understanding.

    we made the refund for you.

    Thank you

[NATUREREPUBLIC] ⓢ Super Aqua Max Combination Watery Cream 80ml (Green) / Combination Skin
[NATUREREPUBLIC] ⓢ Super Aqua Max Combination Watery Cream 80ml (Green) / Combination Skin
Item Q&A
  • Question : 배송 관련 lee****님의 문의입니다.Dec 02, 2019

    배송이 언제쯤 시작되는지 알고싶습니다
    예정날짜는 지났는데 말이죠

    KRSouth Korea

    Answer : [Re] 배송 관련 lee****님의 문의입니다.

    안녕하세요.

    주문 감사합니다.

    오늘 발송하였습니다. 감사합니다.



  • Question : do you have this item?Sep 16, 2014

    NATURE REPUBLIC THE BAMBOO OF DAMYANG MOISTURE EYE CREAM

    Do you have this item??

    Answer : [Re] do you have this item?

    Dear customer,

    Tks for your interest in our item.
    Sorry but this item has been discontinued.

    Thanks


    Question : [Re] do you have this item?

    oh! discontinued! ok~ thanks,

    Answer : [Re] do you have this item?

    Have a nice day :)

    Thanks

  • Question : Do you have this product?Jul 14, 2014

    Nature Republic California Aloe Sun Block Daily Moisture SPF50+ PA+++ 50ml
    Do you have this product? This is the newest in sun block series right?
    Sorry about that i ask another product at here..

    Answer : [Re] Do you have this product?

    Hello friend.
    We list California Aloe Sun Block Daily Moisture SPF50+ PA+++ 50ml ^^

    http://list.qoo10.com/g/418591007

    have a good day!

    Question : [Re] Do you have this product?

    Thanks^^

    Answer : [Re] Do you have this product?

    That's my pleasure :))
    We look forward to your order.

    Question : [Re] Do you have this product?

    Sorry about that can you re-upload this at website for malaysia?

    Answer : [Re] Do you have this product?

    http://list.qoo10.my/item/NATURE-REPUBLIC-NATUREREPUBLIC-CALIFORNIA-ALOE/418591007?sellerview=on

    This is link on Malaysia Q10 :)

    Question : [Re] Do you have this product?

    Thanks^^

    Answer : [Re] Do you have this product?

    Have a good day :)

[Sweetbox] Payment / Refund / Partial Refund / Resend / Additional Amount / Needs / Wants / Purchasi
[Sweetbox] Payment / Refund / Partial Refund / Resend / Additional Amount / Needs / Wants / Purchasi
Item Q&A
  • Question : Inquiry related delivery from re_****Sep 19, 2019

    can you ship to indonesia??

    IDIndonesia

    Answer : [Re] Inquiry related delivery from re_****

    yes we can ship to indonisia.

    Thank you

  • Question : AskJul 22, 2016

    Is sweetbox no longer shipping to indonesia? And why?

    Answer : [Re] Ask

    Hello
    thank you for inquiry. has a little bit problem.
    unfortunately, this month - we can't on sale. ( QOO10 INDONESIA SHOP)
    due to the KOREA Cosmetic line customs inspection problem from indonesia.
    please kindly wait for a couple weeks.
    (may be until 10 AUG.)
    Hope you for cooperation.

[FAU] ⓙ Skin Solution BB 30g
[FAU] ⓙ Skin Solution BB 30g
Item Q&A
[The History Of Whoo] Bichup Self Generating Anti Aging Essence 50ml / Ja Saeng Essence
[The History Of Whoo] Bichup Self Generating Anti Aging Essence 50ml / Ja Saeng Essence
Item Q&A
[TONYMOLY] Prestige Jeju Snail Mask Sheet (30g*10ea) 1 Pack
[TONYMOLY] Prestige Jeju Snail Mask Sheet (30g*10ea) 1 Pack
Item Q&A
  • Question : Inquiry for the item from 261****Aug 07, 2019

    is it still avaliblie? when the validity of product? thx!

    TWTaiwan

    Answer : [Re] Inquiry for the item from 261****

    Dear customer,

    The exp date is 2010.10.

    Thank you

[Peripera] ⓑ Peris Ink 8g - #4 Oh My
[Peripera] ⓑ Peris Ink 8g - #4 Oh My
Item Q&A
[ETUDE HOUSE] Monster Micellar Cleansing Water Sample (25ml + Cotton pad 8ea) * 2 set
[ETUDE HOUSE] Monster Micellar Cleansing Water Sample (25ml + Cotton pad 8ea) * 2 set
Item Q&A
  • Question : 商品関連sig****様のお問合せです。Jul 10, 2019

[innisfree] ★Big Sale★ Apple Seed Cleansing Oil 150ml
[innisfree] ★Big Sale★ Apple Seed Cleansing Oil 150ml
Item Q&A
[Sulwhasoo] Camellia Hair Oil 100ml / 동백윤모오일
[Sulwhasoo] Camellia Hair Oil 100ml / 동백윤모오일
Item Q&A
  • Question : Inquiry for the item from tie****Jul 09, 2019

[SKINFOOD] (hp) Black Sugar Perfect Essential Scrub 2X 210g
[SKINFOOD] (hp) Black Sugar Perfect Essential Scrub 2X 210g
Item Q&A
  • Question : 商品関連sig****様のお問合せです。Jul 01, 2019

[SKINFOOD] (hp) Tomato Sun Cream 50ml / UV Protection
[SKINFOOD] (hp) Tomato Sun Cream 50ml / UV Protection
Item Q&A
  • Question : 商品関連sig****様のお問合せです。Jul 01, 2019

[JMsolution] ⓙ Marine Luminous Black Pearl Balancing Mask [Pearl] (33ml*10ea) 1 Pack
[JMsolution] ⓙ Marine Luminous Black Pearl Balancing Mask [Pearl] (33ml*10ea) 1 Pack
Item Q&A
  • Question : Inquiry for the item from hwa****Jun 17, 2019

    This item is 1 box 10 mask sheet

    USUnited States

    Answer : [Re] Inquiry for the item from hwa****

    Dear customer,

    yes it inculde 10pcs in one box.

    Thank you

    Question : [Re] Inquiry for the item from hwa****

    Thank you, completed order

    Answer : [Re] Inquiry for the item from hwa****

    Thank you for your order.

    we will try to send your parcel as soon as possible.

    Thank you

[Sulwhasoo] (tt) Basic Kit (5 Items) / First Care Activating Serum / Essential Balancing Water
[Sulwhasoo] (tt) Basic Kit (5 Items) / First Care Activating Serum / Essential Balancing Water
Item Q&A
  • Question : Inquiry from 260****Jun 10, 2019

[IOPE] Bio Essence Intensive Conditioning 84ml / Bio-redox α
[IOPE] Bio Essence Intensive Conditioning 84ml / Bio-redox α
Item Q&A
  • Question : 상품 관련 261****님의 문의입니다Jun 10, 2019

    미국에서 주문하려고 하는데요! 제조일자가 어떻게 되나요? 감사합니다~

    USUnited States

    Answer : [Re] 상품 관련 261****님의 문의입니다

    안녕하세요.

    문의 감사합니다.

    유효기간은 2021.06월 입니다.

    감사합니다.

[Yedam Yun Bit] ⓐ Yun Jin Gyeol Firming Cream 50g / Anti-Wrinkle / 예담윤빛
[Yedam Yun Bit] ⓐ Yun Jin Gyeol Firming Cream 50g / Anti-Wrinkle / 예담윤빛
Item Q&A
  • Question : 來自ttr****會員的商品咨詢。Jun 08, 2019

    Hi Dear,
    Do you have this stock? If yes, may I know that expiry date. Thanks.

    HKHong Kong

    Answer : [Re] 來自ttr****會員的商品咨詢。

    Dear customer,

    Sorry for your inconvenience.

    At this time we don't have the stock.

    Thank you

[JMsolution] ⓙ Honey Luminous Royal Propolis Toner XL [Black] 600ml
[JMsolution] ⓙ Honey Luminous Royal Propolis Toner XL [Black] 600ml
Item Q&A
[The History Of Whoo] Bichup First Care Moisture Anti Aging Essence 85ml / Soon Hwan Essence
[The History Of Whoo] Bichup First Care Moisture Anti Aging Essence 85ml / Soon Hwan Essence
Item Q&A
  • Question : 查詢cam****中的項目May 08, 2019

    請問這罐是秘貼循環精華85ml的嗎?

    TWTaiwan

    Answer : [Re] 查詢cam****中的項目

    Dear customer,

    Thank you for your inquiry.

    yes it is 85ml

    Thank you