Q&A board

Q & A Lists
Item Question & Answer
[The History Of Whoo] Bichup First Care Moisture Anti Aging Essence 85ml / Soon Hwan Essence
[The History Of Whoo] Bichup First Care Moisture Anti Aging Essence 85ml / Soon Hwan Essence
Item Q&A
  • Question : 查詢cam****中的項目May 08, 2019

    請問這罐是秘貼循環精華85ml的嗎?

    TWTaiwan

    Answer : [Re] 查詢cam****中的項目

    Dear customer,

    Thank you for your inquiry.

    yes it is 85ml

    Thank you

[Le jong] ⓙ Control 35ml / Tone-up and Wrinkles / 르종 컨트롤
[Le jong] ⓙ Control 35ml / Tone-up and Wrinkles / 르종 컨트롤
Item Q&A
  • Question : Inquiry for the item from wjc****May 07, 2019

    Hi, may I want to know is it this is authentic product and does it come with seal? Thank you!

    USUnited States

    Answer : [Re] Inquiry for the item from wjc****

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    And it has qr code.

    Thank you

[ETUDE HOUSE] Real Art Cleansing Oil Moisture Sample 25ml*4ea(Total 100ml)
[ETUDE HOUSE] Real Art Cleansing Oil Moisture Sample 25ml*4ea(Total 100ml)
Item Q&A
  • Question : Inquiry from 260****May 06, 2019

    Please advise quantity and price for wholesale. Thank you.

    USUnited States

    Answer : [Re] Inquiry from 260****

    Dear customer,

    Sorry we don't have whole sale price.

    Thank you

[DONGSUNG] ⓙ Rannce Cream 70g / Melanin Care / Whitening cream
[DONGSUNG] ⓙ Rannce Cream 70g / Melanin Care / Whitening cream
Item Q&A
  • Question : Inquiry from 261****Apr 15, 2019

    I want to know is it authentic and does it come with seal?..how about the shipping fee when buy 2?do u have the cindeltox?

    USUnited States

    Answer : [Re] Inquiry from 261****

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    If you buy 2pcs, you can pay only one shipping fee.

    Thank you

[MALU WILZ] ★ Limited Sale ★ Camouflage Cream [Waterproof concealer] 6g
[MALU WILZ] ★ Limited Sale ★ Camouflage Cream [Waterproof concealer] 6g
Item Q&A
  • Question : 關於商品mag****會員的咨詢。Feb 18, 2019

    No.4 expiry date is?

    HKHong Kong

    Answer : [Re] 關於商品mag****會員的咨詢。

    Dear customer,

    The expiry date is 2018.06.

    Thank you

[JAYJUN] ⓢ Green Tea Eye Gel Patch (1.4g*60ea) 1 Pack
[JAYJUN] ⓢ Green Tea Eye Gel Patch (1.4g*60ea) 1 Pack
Item Q&A
  • Question : Inquiry related delivery from poo****Feb 13, 2019

    Hi seller, still got stocks available and may I know the expiry date?

    MYMalaysia

    Answer : [Re] Inquiry related delivery from poo****

    Dear customer,

    we have the stock and the exiry date is after2020.

    Thank you

[Elizavecca] ⓑ Elizavecca Milky Piggy Carbonated Bubble Clay Mask 100g
[Elizavecca] ⓑ Elizavecca Milky Piggy Carbonated Bubble Clay Mask 100g
Item Q&A
  • Question : สอบถามข้อมูลรายการจาก ear****Jan 21, 2019

    Hello, I'm Thai. I want to know the product details. What color is the product? Green or gray of Milky Piggy Carbonated Bubble Clay Mask 100g , genuine, right?

    THThailand

    Answer : [Re] สอบถามข้อมูลรายการจาก ear****

    Dear customer,

    Thank you for your inquiry.

    The right item is original version and lift one is revewal version.

    We have lift one

    Thank you

  • Question : Elizavecca Milky Piggy Carbonated Bubble Clay MaskDec 29, 2014

    Hi, I am Carol Tan from Malaysia.

    I am very interested to this product.

    So, may I know is it authentic? I heard that authentic one has a yellow sticker on it.

    And how if I want the tracking number? Since I cannot tick it at the column. How much have to add on it?

    Answer : [Re] Elizavecca Milky Piggy Carbonated Bubble Clay Mask

    Yes we sell the original product.
    Please check the attached image.
    If you pay for Korea registered airmail, you can get the tracking number.
    Thank you.

[PAPA RECIPE] ⓙ Bombee Honey Mask (25ml*10ea) 1 Pack
[PAPA RECIPE] ⓙ Bombee Honey Mask (25ml*10ea) 1 Pack
Item Q&A
[toocoolforschool] Rules of Aqua Mineral Water Gel Cream 50ml
[toocoolforschool] Rules of Aqua Mineral Water Gel Cream 50ml
Item Q&A
  • Question : Inquiry for the item from 261****Nov 23, 2018

    Hi there, is this still available?

    CACanada

    Answer : [Re] Inquiry for the item from 261****

    Dear customer,

    Thank you for your inquiry.

    we don't have the stock and it seem to not restocked any more.

    Thank you

  • Question : For retunring paymentAug 06, 2014

    Dear Sir,

    Thanks for your advise.
    I have made payment refer to your guide.
    My order number for this process is 75662703.
    Kindly check.

    Otherwise, I would like to know if I would like to order for this item again.
    Is it still available?

    Thanks & Regards.

    Answer : [Re] For retunring payment

    Hello friend.
    Of course, you can order it :)
    And for order number 75662703, please click the "confirm Delivery"you get more mileages :)
    Thank you!

  • Question : For the itemAug 05, 2014

    Dear Sir,

    Please advise how much I have to pay to you.
    I will take for this order.
    Please convert the after discount 30% amount into Malaysian currency.
    And also advise me how can I pay to you.
    Thank you.

    Answer : [Re] For the item

    Hello friend.
    Thank you for understanding :)

    http://list.qoo10.com/item/SWEETBOX-PAYMENT-REFUND-PARTIAL/410880098

    Please follow this link and order 17qty^^
    After then please let me know!
    Thank you

  • Question : Regarding to this item statusAug 04, 2014

    Dear Sir,

    Good day.
    Thanks for your kind assist for refund process before.
    However, I received this item by last week.
    Please advise how could I pay you for this order?
    Waiting for your advise and thank you.

    Regards,

    Answer : [Re] Regarding to this item status

    Hello friend.
    Thank you for letting me know that news.
    In this case, you should pay for the return shipping fee.
    Second way is that you buy this product at a discounted price (30%).
    Please let me know what you want.
    I will be looking forward to your reply!
    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Thank youJul 06, 2014

    Dear Sir,

    Even thought for this time transaction is unsuccessful.
    But I am appreciate for your service.
    I hope that parcel will return back to your place as soon as possible.
    Hope that we will have next time transaction.
    Thank you.

    Answer : [Re] Thank you

    Thank you for underestanding this matter..

    Have a good day ^^

+View all Notice, FAQ, Q&A >>
[3 CONCEPT EYES] 3CE ⓑ Velvet Lip Tint 4g
[3 CONCEPT EYES] 3CE ⓑ Velvet Lip Tint 4g
Item Q&A
  • Question : 商品寄出時間Nov 20, 2018

    你好請問我的訂單甚麼時候會出貨呢?

    訂單編號:79133129

    謝謝。

    TWTaiwan

    Answer : [Re] 商品寄出時間

    Dear customer,

    Today we sent your parcel with pleasure.

    Thank you

[JMsolution] JM solution ⓙ Water Luminous Golden Cocoon Hand Cream [Black] 50ml (+100ml)
[JMsolution] JM solution ⓙ Water Luminous Golden Cocoon Hand Cream [Black] 50ml (+100ml)
Item Q&A
  • Question : 關於商品246****會員的咨詢Nov 19, 2018

    是50ML+100ML 共兩條嗎?

    TWTaiwan

    Answer : [Re] 關於商品246****會員的咨詢

    Dear customer,

    Yes if you order this item, we will send 50ml+100ml.

    Thank you

[NATUREREPUBLIC] (sn) Real Squeeze Aloe Vera Peeling Foot Mask 25g * 2 (1 pair) / Foot Peeling
[NATUREREPUBLIC] (sn) Real Squeeze Aloe Vera Peeling Foot Mask 25g * 2 (1 pair) / Foot Peeling
Item Q&A
  • Question : Inquiry for the item from mon****Nov 15, 2018

    Option 2? Please reply asap

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    yes it is 2pair right

  • Question : Inquiry for the item from mon****Nov 15, 2018

    I am referring to option 2

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    yes it is 2pair.

    Thank you

  • Question : Inquiry for the item from mon****Nov 15, 2018

    2 pairs means 2 packs of foot masks right? Is this in-stock. I am going to order 20pcs

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    Dear cutomer,

    Thank you for your inquiry.

    it is one pair not two pair. So we will send 2pcs(1piar)

    we have the stocks.

    Thank you

    Question : [Re] Inquiry for the item from mon****

    No I am referring to 1+1 order option you have.

    Answer : [Re] Inquiry for the item from mon****

    yes it is 2pair.

    Thank you

  • Question : Inquiry for the item from mon****Oct 09, 2018

    Hi - does the 2-pair means 2 packs of foot masks? Thanks. Is this available in-stock?

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    Dear customer,

    Thank you for your inquiry.

    one pair mean 2pcs of mask.

    we have the stocks.

    Thank you

[Klairs] (sd) Freshly Juiced Vitamin Drop 35ml / Serum
[Klairs] (sd) Freshly Juiced Vitamin Drop 35ml / Serum
Item Q&A
  • Question : Details on ProductOct 22, 2018

[INNISFREE] The Green Tea Seed Serum Sample 1ml * 20pcs (20ml) / Moisture and nourishment deep into your skin
[INNISFREE] The Green Tea Seed Serum Sample 1ml * 20pcs (20ml) / Moisture and nourishment deep into your skin
Item Q&A
  • Question : 주문완료Oct 05, 2018

    여행갈때 쓸려고 주문하니 빠른 배송 부탁드리고, 제조일 최신 제품으로 보내주세요
    이 제품이 올해 리뉴얼된 그린티 씨드 세럼의 샘플 맞나요? 그걸로 보내주세요

    KRSouth Korea

    Answer : [Re] 주문완료

    안녕하세요.

    저희가 국내 유통이 안되는 매장입니다.
    죄송하지만 취소해드려야 할것 같습니다.

    감사합니다.

  • Question : Inquiry for the item from hon****Oct 15, 2017

[TONY MOLY] Liptone Get It Tint S 3g
[TONY MOLY] Liptone Get It Tint S 3g
Item Q&A
[NATUREREPUBLIC] ★Big Sale★ Snail Solution Mask Sheet Sample 20g / 3pcs / 8pcs
[NATUREREPUBLIC] ★Big Sale★ Snail Solution Mask Sheet Sample 20g / 3pcs / 8pcs
Item Q&A
  • Question : Inquiry for the item from tui****Sep 20, 2018

  • Question : Stock Availability for Snail Solution Mask Sheet by Nature RepublicJan 11, 2015

    Hi,

    May i know whether you still have stock for this Snail Solution Mask Sheet by Nature Republic.

    Looking forward to hearing from you asap.

    Thank you!

    Regards,
    Vivien

    Answer : [Re] Stock Availability for Snail Solution Mask Sheet by Nature Republic

    Hello customer.
    Yes we have stock.
    Thank you.

  • Question : hi:)Oct 08, 2014

    still got available in stock??

    Answer : [Re] hi:)

    hi, it is in stock. thank you

  • Question : RM13 for 5pcs or 1 pcs?Jul 25, 2014

    RM13 for 5pcs or 1 pcs?

    Answer : [Re] RM13 for 5pcs or 1 pcs?

    Hello friend.
    Thank you for interesting us.
    This product is 5pcs :)
    Thank you

  • Question : The goods not receive yetJun 11, 2014

    The goods not receive yet

    Answer : [Re] The goods not receive yet

    Dear customer,

    Sorry for your inconvenience.
    It will arrive in Malaysia within a few days and be updated then.

    Thank you

    Question : [Re] The goods not receive yet

    Dear Sir,

    But already few days already , still cannot yet update, what's problem ? is it hold to custom ??? or clearance?? Kindly check with EBS and update me.

    Regards
    Ms Wong

    Answer : [Re] The goods not receive yet

    Hi, sorry for inconvenience.
    We will contact you after confirming

+View all Notice, FAQ, Q&A >>
[The History Of Whoo] (tt) Chenyuldan Ultimate Rejuvenating 2pcs Gift Set / Sample
[The History Of Whoo] (tt) Chenyuldan Ultimate Rejuvenating 2pcs Gift Set / Sample
Item Q&A
[NATUREREPUBLIC] (sn) Snail Solution Cream 55ml
[NATUREREPUBLIC] (sn) Snail Solution Cream 55ml
Item Q&A
  • Question : Inquiry for the item from tui****Aug 08, 2018

  • Question : Inquiry for the item from tui****Mar 31, 2018

[The History Of Whoo] ⓐ Chengidan Radiant Rejuvenating Emulsion 110ml / Hwahyun Lotion
[The History Of Whoo] ⓐ Chengidan Radiant Rejuvenating Emulsion 110ml / Hwahyun Lotion
Item Q&A
  • Question : Inquiry for the item from tie****Aug 08, 2018

    Hi seller what is the expiry date?

    MYMalaysia

    Answer : [Re] Inquiry for the item from tie****

    Dear customer,

    Thank you for your inquiry.

    At this time we don't have the stock of that item.

    Sorry we couldn't help you.

    Thank you

[O HUI] Ohui Age Recovery Cream Sample 1ml * 20ea(Total 20ml)
[O HUI] Ohui Age Recovery Cream Sample 1ml * 20ea(Total 20ml)
Item Q&A
[JUNG SAEM MOOL] Essential Mool Toner 200ml
[JUNG SAEM MOOL] Essential Mool Toner 200ml
Item Q&A
[TONYMOLY] (sn) Pandas Dream White Magic Cream 50g
[TONYMOLY] (sn) Pandas Dream White Magic Cream 50g
Item Q&A
  • Question : Inquiry for the item from mon****Jun 27, 2018

    Is this item in-stock? How many quantity for it to considered as wholesale? And how much will the orice be for each unit? And can you ship it out by tom? If I order today, how many days will it take to receive the item?

    PHPhilippines

    Answer : [Re] Inquiry for the item from mon****

    Dear customer,

    Thank you for your inquiry.

    if you want to order big quantity, please visit our website.

    www.sweetcorea.com

    you can see more cheap price.

    And you have to chekc the inventory.

    Delivery time depend on delivery method.

    Thank you

    Question : [Re] Inquiry for the item from mon****

    I see. I will check it out on my next order, do you have it in-stock right now?

    Answer : [Re] Inquiry for the item from mon****

    Thank you for your order.

    We will check the inventory and try to send as soon as possible.

    Thank you

[TooCoolforSchool] Artclass Studio De Teint Glow Cover Cushion 14g * 2ea (including refill)
[TooCoolforSchool] Artclass Studio De Teint Glow Cover Cushion 14g * 2ea (including refill)
Item Q&A
  • Question : 상품 관련 syn****님의 문의입니다.May 18, 2018

    아이보리 컬러 재입고는 안되나요? ㅜ

    USUnited States

    Answer : [Re] 상품 관련 syn****님의 문의입니다.

    안녕하세요

    네 아직 입고 예정이 없습니다.

    감사합니다.