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Customer Review

  • review
    rate: 75Quality brand and product. Delivery was too long.

    Pros: Good Price Point, with Qoo10 Coupon during promo period you can get it at a superb price point! Product works great out of the box and it's really Neat. Product came well packed, no signs of damage to the packaging or whatsoever. Cons: Few days after ordering, Seller called to inform the same week delivery which to my surprise was awesome. But what happened on the same phone call was that the Seller also offered a complimentary upgrade to a better Model due to the one that i wanted originally was out of stocks despite Qoo10 listing page indicating it's not. Naturally i'm stoked to get a free upgrade if it is indeed a better model. I've asked the seller to check if the upgraded model has the feature that Neato is famous for. No update after the call ended and the radio silence lasted for almost a week. I had to contact Neato US myself to find out the answer and to my shock Neato US mentioned that the supposedly 'upgraded' model not only doesn't have the famous must have feature, Neato US was also trying to retire the mentioned model themselves by clearing it at discount. So in the end I kindly informed seller to still fulfil as per the model i've ordered which is D5 connected. At the end, Took 6 weeks to deliver with little to no update unless i chased for it. I don't appreciate vendors to offer 'upgrading' model at the disguise of actually clearing stocks under a different item listing. It can be really infuriating for me to find out i'm being shortchanged out of the best feature Neato offers if i were to accept the supposedly 'upgraded better' model. But overall i still recommend the buy if you have done your research.

    Dec 13, 2018
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  • review
    rate: 100Neato connected

    Got upgraded to Neato connected as D5 was unavailable. The LCD definitely is helpful. Connects to Amazon Alexa for voice commands but limited commands available.

    Aug 19, 2018
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  • review
    rate: 100Helpful robot

    Is been great having it ard, just that it could get stuck undernealth the bed at times. Hope it will last me a long time...took 2wks+ to arrive.. got upgraded into a connected model..

    Aug 11, 2018
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shipping rate:SG 0 Sold rate: 2.0
Power grade MiniHelpersSG rate: 80Live Square
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