You can manage the entire sales process online in one central location! The Qoo10 Sales Manager (QSM) program lets you list products, monitor inventory levels and manage customer communication. It's available free of charge! QSM
QSM lets you:
1. List products2. Change the quantity and price of your products 3. Monitor inventory levels 4. Track delivery status 5. Manage customer communication 6. Purchase premium listing services
List items in your very own Seller Shop for free!
Sellers can create attractive item description pages to provide information to potential buyers about their items, payment and shipping methods, and returns policies.Qoo10 monitors listings and promotes selected items by applying free discount coupons and advertising them within Qoo10 and on other websites.
Go to [QSM]>[Cancel&Non-Receipt]>[Claim Status] and click [Cancelling]. Search for the claim you were looking for and approve cancel. For the orders that have not been confirmed by the seller, they will be automatically cancelled without seller's approval.
If the product has been already shipped, the buyer will pay for the return shipping. However, orders that have been cancelled because of the seller's circumstances, the seller will pay for the return shipping.
Also please notice the buyers beforehand if they are purchasing goods you are trying to cancel.
Go to [QSM]>[Cancel&Non-Receipt]>[Claim Status] and click [Returning]. If there is request for return, please fill in the form as needed. After completion, click the 'Return request' button.
If the problem of payment for return shipping is not settled or the product can't be returned because it's damaged, please contact your customer about it.
Press the Pickedup/Refund button if the payment for return shipping is payed or problem for shipping is cleared.
In order to keep you motivated and promote you to improve your sales performance for a safe transaction of the buyers, Qoo10 awards you credit points or penalties as per your sales performance.
You can check your credit points in ‘My Qoo10'.
ConditionAwarded Credit Points & Penalty Seller Registration+ 3 Transaction Completed (Delivery status : Delivered)+ 1 Shipping Delay- 2 (4 ~ 7 days delay) - 3 (more than 8 days delay) Order Cancel & Return (due to seller's fault)- 4